Loading profile…
Loading profile…
Front Desk Agent
QA Analyst with 4+ years in Agile testing, JIRA defect tracking, and SQL-backed validation.
IndiaFront Desk Agent at Private Motel
Managed guest check-ins and check-outs, handled reservations and payments, and provided customer service by greeting guests, assigning rooms, and resolving complaints. Coordinated with housekeeping and other staff to ensure guest needs were met.
Guest Check In OutReservations ManagementPayment ProcessingCustomer ServiceComplaint ResolutionPhone SupportTeam CoordinationGuest check in out
Performed end-to-end testing in the UAT environment by creating test cases from user stories and executing them to validate product fixes. Tracked defects in Jira and worked with the application team through release control and issue resolution.
Test Case CreationEnd To End TestingStory Based Testing
Earned a Bachelor's degree in Computer Application from DDIT University.
Reviewed and analyzed system specifications, collaborated on QA strategies and test plans, and executed manual/automated test cases to validate product code against requirements. Logged defects, reported errors to development teams, and conducted post-release/post-implementation testing with cross-functional teams.
Manual TestingTest PlanningDefect loggingIntegration TestingPost Release TestingTesting Automation
Profile sourced from Himalayas.