This position requires an expert with both a profound technical background and excellent communication skills. You will serve as a crucial bridge connecting the company's products with customer success, providing comprehensive and in-depth technical support for NGS panel design and synbio-related products to customers in China, both pre-sales and post-sales. You not only need to possess deep background in life sciences and knowledge of bioinformatics, but also be able to answer product questions, act as a trusted advisor for both basic research and industrial customers (encompassing antibody development, cell therapy, gene therapy and AI driven drug discovery), and solve practical problems through professional technical solutions to enhance customer satisfaction and loyalty.
Core Responsibilities
NGS Panel Design
Efficiently fulfill NGS panel design requirements in China.
Actively participate in discussions with customers regarding special panel designs.
Maintain regular and effective communication with the global design team.
Technical Consultation and Support
Handle and respond to complex technical inquiries from customers about DNA synthesis products (genes, oligo pools, mutant libraries, etc.), providing professional, timely, and accurate solutions.
Gain a deep understanding of customer application scenarios in areas such as antibody drug discovery, cell therapy, and gene therapy, and offer research solutions based on the company's products.
Customer Relationship Management
Proactively follow up on R&D projects of key customers, establish and maintain strong technical trust relationships, and enhance customer satisfaction and product stickiness.
Collect, analyze, and provide feedback on customer needs and market trends to inform the company's product development and marketing strategies.
Cross-Departmental Collaboration
Collaborate closely with the sales team to participate in technical visits to important customers, provide professional technical demonstrations, and assist in achieving sales targets.
Work with R&D and production departments to thoroughly investigate and resolve complex technical issues raised by customers, driving continuous improvement in product quality and processes.
Job Requirements
Educational Background: Master's degree or higher in Molecular Biology, Biochemistry, Cell Biology, Bioengineering, or a related field.
Work Experience: 3-5 years or more of R&D or application support experience in renowned biotechnology companies, CROs, or pharmaceutical companies.
Professional Knowledge
Familiar with basic Linux operations and possess a certain foundation in bioinformatics.
Have a profound understanding of the principles, processes, and quality control points of oligonucleotide and gene synthesis technologies.
Be familiar with the applications of DNA synthesis products in at least two of the following areas:
1）Antibody Drug Development: Such as antibody library construction, humanization, affinity maturation, and sequence optimization.
2）Cell Therapy: Such as CAR structure design, viral vector construction, and T-cell functional validation.
3）Gene Therapy: Such as AAV genome design, sgRNA screening, and mRNA vaccine/LNP applications.
4）AI in Drug Discovery and Development.
Experimental Skills
Possess hands-on experience in molecular biology and cell biology experiments, including but not limited to molecular cloning, plasmid construction, PCR, cell culture, and transfection/transduction.
Be able to independently resolve customer technical issues.
Communication Skills
Excellent communication skills in both Chinese and English (written and oral), capable of clearly and logically explaining complex technical concepts to customers from diverse backgrounds.
Demonstrate exceptional customer service awareness, initiative, and problem-solving abilities.
Exhibit excellent teamwork spirit and project management skills.
About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience , we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.