Customer Service Representative

Job Description:

We are seeking a friendly and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first attitude.

Requirements

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat professionally.
• Assist customers with product or service information, orders, billing, and troubleshooting.
• Resolve customer complaints efficiently and escalate issues when necessary.
• Maintain accurate records of customer interactions and transactions.
• Process orders, returns, and refunds as needed.
• Follow company policies and procedures to ensure customer satisfaction.
• Collaborate with internal teams to address customer concerns and improve service.
• Originally posted on Himalayas