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This is a remote position.
Operations & Client Coordination Specialist
Remote | Philippines
Full-Time, Php 40,000 – 50,000/month FIXED
Morning Shift (AU Time)
HMO Included
If you are a highly organized, "backbone" administrative professional who thrives on keeping a complex engine running smoothly—keep reading.
This isn’t a passive, data-entry role. This is a high-stakes coordination position for an Australian leader in essential building services. You will be the "air traffic controller" for a busy team, ensuring that every electrical, fire, and safety service is scheduled, tracked, and closed out with precision.
Why This Is a Dream Job
You’ll be working directly with an Australian owned and operated essential services business who:
Values Filipino Talent: Has a long, successful history of working with offshore team members and treats them as core, integrated partners.
Provides Industry Stability: Operates in the essential building services sector (Electrical, Fire, Test & Tag)—work that is always in demand.
Communicates with Clarity: Provides clear systems and expectations—no guesswork or "fire drills."
Invests in Your Health: Offers HMO coverage from day one to ensure you and your family are protected.
Offers the Perfect Schedule: Work Australian business hours (early finish PHT) and get your afternoons back.
What You’ll Be Owning
This is a senior-level coordination role where you own the lifecycle of a job—from scheduling to portal compliance. You’ll take the lead on:
AroFlo Job Management: Leading job creation via optimized schedule extracts, ensuring high-level data integrity within the system.
Schedule & Dispatch Coordination: Managing the calendars for field technicians to ensure maximum coverage and zero missed appointments.
Dynamic Prioritization: Amending your workflow throughout the day based on incoming client calls or shifting departmental needs.
Client Communication & Inquiry: Responding promptly to client queries and resolving issues professionally across email, phone, and chat.
Portal Management: Documenting and tracking job completions and ensuring specific client portals are updated in real-time.
Operational Support: Participating in daily huddles to address priorities and providing ad-hoc support such as report generation.
Requirements
This Role Is a Great Fit If You
Have 3–5 Years of Experience: Specifically within a trade, maintenance, or service industry environment.
Are Detail-Obsessed: You hate "loose ends" and have a natural urge to document and track everything.
Communicate with Authority: You can hold your own in professional conversations with Australian business owners and technicians.
Are Tech-Savvy: You pick up new software quickly and are proficient in Microsoft 365.
Have a "Backbone": You are comfortable following up firmly with stakeholders to ensure tasks are completed.
Are Reliable: You are ready to start your day at 5:30 AM PHT and have a stable home-office setup.
Bonus Points If You
Have experience in the building services, construction, or maintenance industry.
Have worked with Australian clients previously and understand the local culture/slang.
Have experience using Field Service Management software (e.g., Simpro, AroFlo, or ServiceM8, Tradify).
Tools You’ll Use
Field Service Management (FSM) Software
Microsoft 365 (Outlook, Teams, Excel)
MS Teams (Internal communication)
Go to (external communication; phone system)
Hours, Pay, and Stability
Full-time: 40 hours per week.
Schedule: Monday to Friday, 8:30 AM – 4:30 PM TAS (5:30 AM – 1:30 PM PHT).
Stability: Long-term, permanent role with a established company looking to expand their PH team.
What Success Looks Like After 60–90 days:
Field technicians are arriving at sites with all necessary information and zero scheduling conflicts.
The backlog of administrative service reports is cleared and kept up-to-date daily.
Clients recognize you as the "go-to" person for status updates on their building services.
The AU management team feels a significant "weight off their shoulders" regarding day-to-day coordination.
Benefits
Final Word
If you’ve ever thought: “I am a top-tier coordinator who knows how to run a tight ship—I just want a company that respects my expertise and provides a stable, long-term home.” This is that role. Let’s build long-term success—together.