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Administrative Assistant
Job Summary
One Workforce Global is seeking a skilled Administrative Assistant to join our growing team. This role plays a critical part in supporting the daily administrative operations of a healthcare practice by serving as a primary point of contact for prospective and existing clients. The ideal candidate is highly organized, customer-focused, detail-oriented, and capable of managing multiple administrative responsibilities while delivering a professional and compassionate client experience.
Key Responsibilities
Answer incoming calls and respond to client inquiries professionally and efficiently
Schedule, reschedule, and cancel appointments based on provider availability and practice guidelines
Assist prospective clients through the intake and onboarding process
Gather, verify, and maintain accurate client demographic, insurance, referral, and intake information
Coordinate communication between clients, providers, and administrative team members
Monitor voicemail, email, and other communication channels to ensure timely follow-up
Maintain accurate records within electronic systems and scheduling platforms
Escalate urgent, sensitive, or clinical concerns to the appropriate team members while maintaining confidentiality
Must-Have Skills
Administrative Support & Office Coordination
Appointment Scheduling & Calendar Management
Customer Service & Client Relations
Healthcare Intake & Documentation Management
Phone and Email Communication Excellence
HIPAA Compliance & Confidentiality Practices
Organization, Multitasking & Time Management
Problem-Solving & Attention to Detail
Experience & Qualifications
Minimum 2+ years of administrative, customer service, healthcare support, receptionist, or patient coordination experience
Experience in healthcare, mental health, behavioral health, counseling, or similar service-based industries preferred
Experience working with U.S.-based clients, patients, or healthcare teams
Strong written and verbal English communication skills
Proficiency in scheduling software, electronic health records (EHR), CRM systems, and Microsoft Office or Google Workspace
Ability to manage multiple priorities in a fast-paced remote environment
Strong judgment and ability to appropriately escalate client concerns when necessary
Preferred Qualifications
Experience supporting behavioral health, psychology, counseling, or therapy practices Knowledge of healthcare administrative workflows and client intake processes Familiarity with HIPAA regulations and healthcare privacy standards Experience with remote administrative support and virtual client services Background in high-volume customer service or patient-facing environments Experience coordinating communication across multidisciplinary teams Work Arrangement Remote Position Full-Time Amenable to work with shifting hours, primarily aligned with U.S. time zones Why Join One Workforce Global ?
Competitive salary package HMO coverage Work-life balance Supportive and growth-oriented work environment
Join One Workforce Global and become part of a dynamic healthcare support team dedicated to delivering exceptional client experiences. If you are a proactive, dependable professional who enjoys helping people, excels at organization, and thrives in a remote environment, we encourage you to apply and grow your career with us.