Customer Success Specialist

Overview

At JDA TSG , we equip world-class brands with top-tier talent and operational expertise, because we know our people are our true differentiator. As an IES Customer Success Specialist supporting mid-market enterprise platforms, you will drive customer retention, health, and feature adoption across a scaled, queue-routed customer portfolio. We believe customer success isn't just about answering tickets; it's about active portfolio ownership, root-cause diagnosis, and helping multi-entity businesses realize long-term value from their software. Operating within a pooled, signal-driven queue, your work protects dollar and logo retention, resolves customer risk, and ensures reliable platform adoption.