Complaints Handler
InvestEngineGeorgia only
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About InvestEngine
InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We've built a strong foundation, have over £3 billion invested, award-winning service, and a passionate team — now we're ready to scale.
About the Role
We're looking for a Complaints Handler to join our newly established Complaints function, reporting to our Complaints and Consumer Duty Officer. Your mission is to make sure every customer complaint and escalation is resolved fairly, on time and to a high standard — through strong investigation, sound decision-making and clear customer communication — and to turn what complaints tell us into meaningful feedback for the business.