Customer Experience, Sales & Operations Coordinator

Go Lean HealthPhilippines only

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Opens the original posting on Himalayas.

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Customer Experience, Sales & Operations Coordinator

Remote | Full-Time | 40 hours/week

Rate: $5.50/hour + performance-based increase after 6 months Tentative Schedule: Tuesday to Saturday, approximately 9:00 AM to 6:00 PM Central Time. Schedule may be adjusted based on business needs.

About the Role

We are looking for a highly organized, proactive Virtual Assistant to support a growing family entertainment business with customer service, sales follow-up, community outreach, marketing execution, and day-to-day remote operations.

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Customer Experience, Sales & Operations Coordinator at Go Lean Health · web2ua

Customer Experience & Sales Follow-Up
Answer and return customer calls, emails, voicemails, and online inquiries promptly and professionally.
Assist customers with questions about birthday parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
Follow up on birthday inquiries, missed calls, abandoned bookings, and prospective customers to help convert interest into confirmed bookings.
Maintain consistent and accurate communication so customers receive the same information regardless of when or how they contact the business.
Identify complaints, exceptions, or concerns that require management attention and escalate them appropriately.
Lead Management, Community Outreach & Growth
Maintain CRM records, including contacts, opportunities, notes, pipeline stages, next steps, and follow-up dates.
Proactively nurture active leads and follow up until opportunities are booked, completed, or appropriately closed.
Research and conduct outreach to schools, PTOs, daycares, preschools, homeschool groups, sports organizations, churches, and community partners.
Support opportunities such as group visits, field trips, fundraisers, community events, birthday parties, and partnership programs.
Track outreach activity and provide clear visibility into pipeline progress, outstanding opportunities, and necessary follow-up actions.
Marketing & Remote Operations Support
Manage approved customer email campaigns, audience segmentation, promotions, reactivation efforts, and basic campaign tracking.
Maintain the content calendar, schedule approved social media posts, and assist with basic graphics and promotional materials.
Support employee scheduling, recruiting coordination, onboarding administration, and routine communication with vendors, candidates, and partners.
Maintain trackers, shared files, templates, documentation, and standard operating procedures for recurring processes.
Assist with additional administrative needs such as ordering, inventory administration, payroll preparation, reporting, or website/content updates as assigned.

Customer Experience, Sales & Operations Coordinator

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Remote | Full-Time | 40 hours/week

About the Role

Customer Experience, Sales & Operations Coordinator

Apply now

Remote | Full-Time | 40 hours/week

About the Role

Key Responsibilities

Required Qualifications

Qualities We Value

We are looking for someone who demonstrates:

Preferred Experience

Experience in one or more of the following is an advantage:

Tools You May Work With

What Success Looks Like

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