Switch Production Support -LATAM

Euronet WorldwideEcuador only

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Position: Payment Switch Processing Support Expert
Location: Latam region
Positions: 1
Experience: 8–12 Years of relevant experience in payments / transaction switching domain

Role Objective:

To provide deep technical and functional expertise in payment switching systems, ensuring high availability, performance, and reliability of transaction processing platforms. The role focuses on resolving complex issues, enabling seamless transaction flows, and supporting mission-critical payment operations aligned with customer and business expectations.

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Switch Production Support -LATAM at Euronet Worldwide · web2ua

1.1 Payment Switching Operations & Support
Support end-to-end payment transaction processing across switching platforms (e.g., card, ATM, POS, digital payments)
Monitor real-time transaction flows and ensure system uptime and performance
Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues
Ensure minimal disruption to business operations through proactive detection and resolution of issues
1.2 Incident & Problem Management
Handle L1/L2 level issues related to payment switch processing and integrations
Perform detailed root cause analysis (RCA) for transaction failures, latency issues, and system errors
Work closely with cross-functional teams to ensure timely issue resolution
Maintain issue documentation and contribute to knowledge base for recurring issues
1.3 Transaction Monitoring & Reconciliation
Monitor transaction queues, message formats (ISO 8583/ISO 20022), and switch interfaces
Support reconciliation processes between switches, host systems, and external networks (Visa, Mastercard, AMEX, etc.)
Investigate and resolve transaction mismatches, duplicate postings, or settlement discrepancies
Ensure accurate financial and transactional integrity across systems
1.4 Change, Release & Integration Support
Support deployment and validation of new releases, patches, and configuration changes in switching systems
Participate in integration testing with external payment networks and banking systems
Ensure smooth transition of new functionalities into production with minimal risk
Validate system readiness and rollback procedures during releases
1.5 Stakeholder Collaboration & Communication
Coordinate with banks, payment networks, and internal teams for issue resolution and service improvements
Provide timely updates on incidents, outages, and system health to stakeholders
Collaborate with development and infrastructure teams for fixes and enhancements
Participate in customer discussions for technical clarifications and support topics
1.6 Continuous Improvement & Automation
Identify opportunities to automate monitoring, alerting, and reconciliation processes
Recommend improvements in switching performance, transaction throughput, and reliability
Contribute to reducing incident volumes through proactive system tuning and preventive fixes
Ensure adherence to governance frameworks, audit requirements, and compliance standards
Participate in strategic planning for scaling support operations in LATAM

Switch Production Support -LATAM

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Role Objective:

Switch Production Support -LATAM

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Role Objective:

Key Responsibilities

Requirements

Qualifications & Experience

Key Skills & Competencies

Benefits

Paid Time Off

Work From Home

Performance Bonus

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