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Location : Remote, South Africa
Working Hours: Australian Business Hours (AEST / AWST)
Engagement Type: Full Time Contractor
Salary: AUD 2,000 to AUD 2,500 per month
About the Company
Our client is a leading Australian property education company that combines AI driven software with expert coaching for property flippers and entrepreneurs. They are dedicated to helping members build wealth through property by providing personalised support, accountability and guidance throughout their journey.
Role Overview
As a Client Success Manager, you will support high value clients throughout their property coaching journey, helping them stay engaged, accountable and progressing toward real property deals. This is a relationship driven and performance focused role where success is measured by client engagement and momentum. The ideal candidate will have strong communication skills, high emotional intelligence and the ability to build trusted relationships with clients. Experience in sales, customer success, account management or relationship management will be highly regarded. We are looking for someone proactive, people focused and eager to learn rather than someone with extensive property experience.
Key Responsibilities
Client Onboarding and Activation
Conduct welcome and onboarding calls with new members
Run structured 45 minute Zoom onboarding sessions
Guide members through the platform and confirm next steps
Review member profiles, goals and strategy recommendations before calls
Help members establish weekly commitments and onboarding milestones
Relationship Management and Engagement
Build strong client relationships through proactive communication
Monitor engagement and identify members at risk of disengaging
Follow up via phone, SMS and email when members fall behind
Encourage action, maintain momentum and hold members accountable
Handle objections with confidence, empathy and professionalism
Client Support and Guidance
Respond to client queries promptly and professionally
Support members from onboarding through to deal readiness
Assist with basic feasibility checks and deal understanding
Adapt communication styles to different personality types
Escalate complex finance, strategy or technical queries when required
CRM and Reporting
Maintain accurate CRM notes and client progress updates
Track onboarding, engagement and member activity
Provide leadership with visibility across client progress and performance
Follow internal processes and workflows consistently
Requirements
Essential Skills and Experience
Previous experience in client success, relationship management, account management, sales or customer onboarding
Exceptional spoken and written English communication skills
Confident, professional and engaging presence on Zoom calls
Strong people skills with the ability to build rapport quickly
Ability to ask thoughtful questions and guide conversations effectively
Comfortable holding clients accountable to agreed actions
High emotional intelligence and strong listening skills
Strong attention to detail and process follow through
Proactive mindset with the ability to identify issues before they escalate
Ability to work Australian business hours consistently
Comfortable using CRM systems and digital platforms
Highly Regarded
Experience working with high value or high touch clients
Exposure to property, real estate, coaching or investment industries
Experience using GoHighLevel or similar CRM systems
Understanding of personality or behavioural assessment frameworks
Interest in AI powered platforms and technology enabled businesses
Benefits
Fully remote role within a fast growing Australian business
Long term career growth opportunities
Collaborative and supportive team environment
Performance focused culture with direct exposure to leadership
Opportunity to work within an innovative AI and property education business