Client Success Specialist

Deer Designer is a design subscription service for mid-market marketing teams. We provide a dedicated, Creative Director-led design team for a flat monthly fee. With a global, remote-first team, we offer a stable career focused on proactive communication, ownership, and innovative workflows.

Tasks

This is not traditional customer support. You are the vital bridge between our clients and our creative teams. Your mission is to turn vague client goals into razor-sharp creative direction while keeping the production engine moving without friction.

You aren't just a "replier"—you are a consultant who advocates for the client’s vision while having the backbone to challenge them when their input is vague. You will use AI tools to summarize, structure, and refine communication so you can focus on what matters: high-level judgment and driving successful outcomes.