JobsCompanies

Loading job…

wweb2ua

Remote job catalog with tools to tailor your resume and cover letter to each role.

resume@web2ua.com

Explore

Remote jobs
Companies

Company

About
Help & support
web2ua.com

Legal

Privacy Policy
Terms of Service
Listings are aggregated from public job boards and career pages.

© 2026 web2ua. All rights reserved.

Customer Support Engineer - IBM Power for Google Cloud at CRH Talento de IT · web2ua

Jobs
/
CRH Talento de IT
/
Customer Support Engineer - IBM Power for Google Cloud

CT

Customer Support Engineer - IBM Power for Google Cloud

CRH Talento de IT70K MXN per monthUnited States only

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

Position: Customer Support Engineer - IBM Power for Google Cloud
Location: Remote

Work Model:

Remote
Monday to Friday 09:00 am to 06:00 pm

We are offering:

●Pay rate: $70K MXN Monthly
●Direct Hiring

●Law Benefits

●Enhaced Employee Benefits

●Advanced English

Requirements:

Bachelor’s degree in computer science or related field or equivalent work experience
1–5 years of technical customer-facing experience
1-5 years of Experience en IBM PowerVC
Experience with Google Cloud
Experience with IBM AIX or IBM highly preferred

Experience with Google Cloud highly preferred

Experience with system administration support of operations, working knowledge of storage technologies and virtualization support
Ability to partner across teams to achieve a common goal
Self-motivated and independent thinker with quick learning skills
Excellent analytical, problem resolution and decision-making skills
Understanding of business processes and ability to translate business requirements into application functionality
Ability to be on-call and part of a support rotation as required
Service-oriented with focus on identifying customer pain points and needs
Demonstrated ability using critical thinking to resolve complex problems
Strong interpersonal and communication skills

Key Responsabilities:

Successfully manage technical support requests from our IBM Power for Google Cloud customers that need assistance with performance and/or troubleshooting
Troubleshoot production issues spanning various levels of the technology stack and engage appropriate engineering teams as required
Understanding customer’s needs and business pain points to deliver outstanding support and maintain high customer satisfaction
Collaborate with internal engineering teams and Google to address customer incidents and support requests associated with IBM Power for Google Cloud
Provide Root Cause Analysis and possible solution improvements that enable effective troubleshooting and diagnostics
Follow and mature all IP4G support-related processes, procedures, and policies
Contribute to public and internal documentation to amplify your impact

Collaborate with the Infrastructure Operations Team (IOC) Manager to build an effective technical team that supports IBM Power for Google Cloud and adjacent Google Cloud Marketplace offerings

Collect, analyze and report on IP4G support metrics / KPIs to identify problems or areas of focus
Contribute to the development and continuous improvement of Customer Support procedures and infrastructure
Collaborate with engineering and observability teams to improve telemetry and log collection, add new dashboards, and create alerts
Collaborate with Product Management to shape and prioritize feature requests and bug remediation
Collaboration with Incident Manager on the continuous improvement of the incident response process

Continuously improve our customer support teams’ ability to identify, resolve or escalate customer incidents by improving the observability and tools available to our customer support teams

Contact Details:

This is a high-visibility opportunity where your expertise will directly impact our Customer’s engineering user experiences.
Originally posted on Himalayas

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

About the job

Apply before: Dec 10, 2026
Posted on: Oct 11, 2026
Job type: Full Time
Experience level: Mid-level
Salary: 70K MXN per month
Annual equivalent: MX$840,000 per year
Location requirements: United States
Hiring timezones: Worldwide
Job categories: Customer Service Developer Operations
Skills: Cloud Support Cloud Support Engineer Customer Support Engineer Infrastructure Support Support Engineer Systems Engineer Technical Support Engineer

Similar searches

Mid-level Customer Service jobs
Full Time Customer Service jobs
Jobs in United States

About CRH Talento de IT

CT

CRH Talento de IT

Company profile