Application Production Support

Caixa Mágica SoftwarePortugal only

Apply now

Opens the original posting on Himalayas.

Apply now Source: Himalayas

Apply on the original site

Companies in this catalog do not charge applicants. Never send money to apply.

Overview:

The leading bank in the European Union and a leading international player is seeking an Application Production Support responsible for ensuring the continuity, stability and performance of the client’s production applications. Acting as a key interface between Business, Development and Infrastructure teams, the consultant will provide technical and functional support, manage incidents, requests and changes, monitor production environments and contribute to continuous service improvement initiatives. The role is part of Application Management and supports digital transformation initiatives through the adoption of modern technologies, Automation, Monitoring, DevOps and ITIL best practices.

Loading job…

Application Production Support at Caixa Mágica Software · web2ua

What will you do?
Act as the first point of contact for IT Production related activities, providing support to end-users, Business Analysts and Development teams
Manage incidents, service requests, problems and changes using ITSM tools while ensuring compliance with agreed SLAs
Restore services rapidly through effective incident analysis, troubleshooting and escalation management
Monitor and supervise application and infrastructure layers to ensure production stability and availability
Implement preventive actions and continuous improvement initiatives to reduce recurring incidents
Prepare, validate and support application releases and production deployments
Perform pre-production testing and ensure production readiness of new releases
Maintain and update technical documentation, operational procedures and knowledge repositories
Collaborate with Development teams on migrations, re-hosting activities, infrastructure changes and application releases
Support application monitoring, automation and operational excellence initiatives
Manage communication with internal stakeholders and provide timely updates regarding incidents and production activities
Participate in on-call support activities when required
What are we looking for?
Between 6 and 10 years of experience in Application Production Support and IT Operations environments
Experience supporting critical banking and financial services applications
Knowledge of ITIL, Agile and DevOps methodologies is highly valued
Strong experience in production monitoring, incident management and release management processes
Experience working with cloud-based and hybrid infrastructures
Ability to work effectively in multicultural and international environments
Strong focus on service quality, operational excellence and continuous improvement
Availability to participate in on-call support and production activities when required
SQL Databases (Microsoft SQL Server, Oracle, PostgreSQL and Sybase)
Operating Systems: Windows, Windows Server, Linux (RHEL) and UNIX (AIX)
File Transfer Technologies (CFT, MQ, FTaaS, FTP, SFTP and PeSIT)
Batch Scheduling and Workload Automation (AutoSys and related tools)
Monitoring and Observability Tools (Dynatrace and related platforms)
DevOps and SecDevOps Practices
Jenkins Automation Platform

Application Production Support

Apply now

Overview:

Application Production Support

Apply now

Overview:

Ansible Automation

Banking Systems and Financial Services Environments

Fluent in English

Health and Life Insurance;

Apply now