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Account Manager, Personal Injury Division
Full-Time | Remote| US Central or Pacific Time
About Zabota
Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We help high-growth U.S. brands build elite, remote-first teams by connecting world-class talent from LATAM, Europe, and beyond with ambitious companies worldwide.
About Our Client
Our client is a performance marketing and advertising network serving the legal, insurance, and home services industries. Its Personal Injury Division works with law firms nationwide, delivering live inbound calls, live transfers, and pre-signed cases through a network of publishers.
About the Role
The Account Manager owns relationships with personal injury law firm clients from onboarding through ongoing campaign delivery, retention, and account growth. This role also manages publisher relationships, monitors campaign performance, resolves delivery issues, and identifies opportunities for reorders and expansion. Success is measured by client retention, reorder rates, and revenue growth.
Responsibilities
Manage client relationships from onboarding through ongoing delivery, ensuring campaign requirements, schedules, and caps are correctly configured.
Monitor order progress, call quality, lead performance, and client conversion feedback.
Maintain contact with every active client at least every two weeks and proactively secure reorders before existing orders are completed.
Grow accounts through larger orders, additional states, and cross-selling additional products.
Onboard and manage publishers, communicating campaign requirements, case criteria, targeting, caps, and compliance standards.
Conduct regular publisher performance reviews and coordinate campaign adjustments, pauses, and scaling.
Provide proactive performance updates and resolve client or delivery issues quickly.
Maintain accurate account records, order status, and follow-up actions in GoHighLevel or a comparable CRM.
Report account health, retention risks, and growth opportunities to leadership.
Qualifications
Required:
At least 2 years of experience working with a performance marketing agency, lead generation company, or pay-per-call business .
Understanding of paid media and lead generation channels like Google Ads, Meta Ads, native advertising, affiliate/publisher networks, and pay-per-call campaigns.
Understanding of lead generation metrics, including lead quality, call volume, conversion rates, cost per lead or call, and campaign performance.
Experience coordinating client accounts, campaigns, or publisher relationships in a performance-driven environment.
Strong communication and relationship management skills, including the ability to work with business owners and decision-makers.
Excellent organization, proactive problem-solving, and the ability to manage 20–40 active accounts.
Nice to Have:
Experience with client renewals, reorders, upselling, cross-selling, or revenue expansion.
Experience in personal injury legal marketing or working directly with law firms.
Experience managing publisher, affiliate, or vendor relationships.
Experience with GoHighLevel or a comparable CRM.
Offer Details
Base Salary: $3,000–$4,000 per month, plus commission on successful reorders and upsells.
Contract: Full-time, fully remote.
Working Hours: US Central or Pacific business hours.
