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The Senior Manager of Agency Development is a strategic leadership role responsible for driving the performance, structure, and growth of WorldVia 's Agency Development function. This role partners directly with the Director of Agency Development to translate high-level strategy into executable programs across recruiting, onboarding, member success, booking support, and business growth.
You will lead people and programs, not just projects. This means managing team leads and specialists, owning cross-functional initiatives end to end, and building the systems, reporting, and processes that let Agency Development scale. You will operate with significant autonomy, representing the department in cross-functional work while staying accountable for measurable outcomes across advisor growth, retention, and satisfaction.
Job Duties
Team and Program Leadership
Directly manage and develop members of the Agency Development team, providing coaching, performance feedback, and career growth support
Own the execution of departmental initiatives, translating strategic priorities into structured plans, timelines, and deliverables
Build and maintain scalable programs for onboarding, training, and advisor lifecycle management across the team's functions
Cross-Functional Strategy and Execution
Serve as a strategic partner to the Director on initiatives spanning Expansion, Member Success, Booking Support, and Business Growth
Lead special projects such as membership plan structuring, pricing strategy, and program redesigns from planning through rollout
Represent Agency Development in cross-departmental work, ensuring alignment with Marketing, Finance, and Product
Performance and Operational Management
Own performance reporting and KPI tracking across the department, identifying trends and recommending action
Implement structured goal-setting frameworks and hold team leads accountable to measurable outcomes
Identify operational gaps and build the processes, tools, and documentation needed to close them
Technology, Data and Systems Oversight
Own optimization of WorldVia 's CRM and reporting systems (including HubSpot) to support department-wide visibility and efficiency
Partner with internal stakeholders to build classification structures, dashboards, and workflows that scale with the business
Evaluate new tools and technology to improve advisor experience and team productivity
Advisor and Member Relationship Leadership
Serve as an escalation point for complex or sensitive member situations, balancing advocacy, policy, and business risk
Build trusted relationships with high-value members and advisor groups, reinforcing WorldVia 's reputation for advisor-first support
Partner with team leads to resolve issues that require cross-functional or executive-level judgment
Retention, Engagement and Business Growth
Develop and execute strategies to improve advisor retention, satisfaction, and long-term engagement
Use member feedback and sentiment data to proactively identify risk and design targeted interventions
Support recruiting and expansion efforts by helping shape messaging, positioning, and onboarding experience
Reporting and Executive Communication
Own regular reporting on department performance, program outcomes, and growth metrics
Analyze data to identify systemic opportunities and present findings and recommendations to senior leadership
Prepare materials for town halls, leadership updates, and cross-functional presentations
Requirements
Bachelor's degree in Business, Marketing, Hospitality, or related field
5-8 years of experience in the travel industry, including account management, member success, or growth roles
2+ years of experience directly managing or developing team members
Demonstrated ability to lead cross-functional initiatives from strategy through execution
Deep understanding of the travel agency business model and host agency operations
Proficiency with CRM platforms (HubSpot preferred), reporting tools, and performance analytics
Strong executive presence with exceptional written and verbal communication skills
Comfort operating in ambiguity, building structure from first principles, and managing multiple priorities at once
Benefits
What We Offer
Competitive salary and performance-based bonuses
Employer-Sponsored Medical and Dental Insurance with Employee Contribution
Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
401k with up to 4% Company Match
Paid Time Off + Company Holidays
Additional Time Off for Your Birthday and Work Anniversary
Discount Travel Program
Opportunities for professional development and career growth
Travel industry perks and discounts
Collaborative and innovative work environment
Working at WorldVia
At WorldVia , we’re looking for structured thinkers full of passion, ambition, and kindness. We’d love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren’t afraid to challenge assumptions and the status quo. Join us.
Our Team Members:
Are fundamental optimists who believe that no industry compares to the travel industry.
Go to extraordinary lengths to distinguish ourselves through world-class work.
Prioritize quality over speed and speed over scope.
Desire to work with deeply kind, mission-driven people.
Strive to make the complex simple.
Use first principles to debate ideas, test assumptions, and make decisions.
Seek the truth by putting data above opinions.
Assume good intent and give tactical feedback to help each other get better.
Hold no ego— when our customers win, we all win .
We are committed to your professional development and growth as a company.
You will set your own monthly goals aligned with our ambitious strategy.
You will have our collective support in achieving significant wins—and personal coaching from your manager.
You will be encouraged to take risks, try new things, and be creative with your work.
You will have many opportunities to exchange and engage in feedback.
You will be offered continual chances to stretch yourself and raise your own "bar."
You will be rewarded for achieving excellence and mastery
Equal Opportunity & E-Verify Statement
WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.
WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
