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Job Title: Virtual Assistant – Mental Health Practice
Position Type: Part-Time
Work Hours: 11:00AM - 3:00PM EST
Work Days: Monday to Friday
Salary: $5 – $6 per hour (depending on experience)
Job Code: MH-JesKet
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work / Responsibilities
This role supports a mental health practice focused on root-cause psychiatry and holistic care. The VA will assist with a blend of front desk, billing, patient communication, lead generation, and administrative tasks . Ideal candidates will have a calm, warm voice, be experienced in mental health settings , and be confident with insurance verification, scheduling, and payment collection .
Core Responsibilities
Phone & Patient Communication
Answer inbound calls and make outbound follow-ups Assist with medication refill requests Communicate with empathy and warmth, especially with sensitive patients Speak with clear, easy-to-understand English (critical for older, Southern U.S. patients) Scheduling & Administrative Tasks Set and confirm appointments Conduct patient call follow-ups and manage the inbox Manage insurance eligibility verification and documentation updates in Healthy (EHR)
Financial Coordination
Collect copays and follow up on payments
Support billing and coding tasks (especially as insurance billing expands)
Maintain patient financial records and ensure account accuracy
Lead Generation & Community Outreach
Engage with prospective clients on Instagram DMs
Set appointments through social media and outreach
Reactivate past/dormant patients
Reach out to other local therapy offices to explore referral partnerships
Requirements
Experience Requirements
Prior mental health or psychiatric practice experience strongly preferred
Experience using Weave (VoIP) and Healthie (EHR) strongly preferred
Experience with insurance verification , billing, and copay collection
Required Skills & Qualities
Excellent, clear English speaking skills with a gentle tone
Confident in handling phone-based patient conversations
Familiarity with mental health philosophy : root-cause approach, functional medicine, nutrition’s role in care
Empathetic and professional communication skills
Social media savvy – especially Instagram DM engagement
Organized, detail-oriented, and self-motivated
Basic Requirements
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Technical Requirements
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
