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Job Title: Spanish-Bilingual Medical Virtual Receptionist
Position Type: Full-Time (40 hours per week)
Work Hours: 11:00 AM – 8:00 PM Pacific Time (1-hour unpaid lunch break)
Work Days: Monday-Friday
Salary: $6–$8 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Latin America
About the Practice
Our Client runs a specialized physical therapy practice based in California, dedicated to providing compassionate, personalized care focused on women's pelvic floor and abdominal health. Our services support patients experiencing pelvic pain, urinary incontinence, pregnancy and postpartum recovery, pelvic organ prolapse, core dysfunction, and related conditions.
As the practice continues to grow, they are looking for a confident, proactive, and patient-focused Bilingual Medical Virtual Receptionis t to help manage daily front desk operations and deliver an exceptional patient experience.
This is more than just answering phone calls! They need someone who can take ownership of patient scheduling, appointment follow-ups, waitlist management, and administrative coordination while ensuring patients feel supported throughout their care journey.
Familiarity with multi-visit treatment plans and patient follow-up workflows.
Note: A medical degree, active clinical license, or previous virtual assistant experience is not specifically required. Relevant healthcare front desk or scheduling experience is essential.
Basic Requirements
Must be proficient in speaking and writing English clearly and professionally, in addition to Spanish.
Must have relevant healthcare administrative or front desk experience.
Must be able to submit an NBI Clearance and/or Local Police Clearance background check before onboarding (mandatory).
Must be available for video meetings with the camera on when needed.
Must demonstrate professionalism, reliability, accountability, and strong attention to detail.
Technical Requirements
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
