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Job Title: Medical Liaison & Operations Coordinator (Radiology)
Position type: Full-Time
Work hours:
Shift 1: 8:00 AM–5:00 PM ET, including a 1-hour unpaid lunch
Shift 2: 4:00 PM–1:00 AM ET, including a 1-hour unpaid lunch
Work days: Monday to Friday
Salary: $5 - $7 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Philippines
DESCRIPTION
Our client is a U.S.-based teleradiology practice that works closely with radiologists, clinics, hospital systems, and healthcare teams to support efficient medical imaging services and communication.
We are seeking a highly organized and dependable Medical Liaison and Operations Coordinator to serve as a central point of communication across the practice. This is a phone- and coordination-focused position that combines inbound call management, radiologist support, communication triage, and administrative assistance.
You will be responsible for answering incoming calls, determining what each caller needs, and efficiently connecting or routing them to the appropriate sales, recruitment, support, medical, or technical contact. You will also serve as an important liaison for radiologists, helping relay requests and coordinate communication between doctors, clinics, clients, and internal teams.
The ideal candidate has previous healthcare experience, excellent English communication skills, strong attention to detail, and the ability to remain calm and organized while managing multiple requests and stakeholders.
If you're a dependable healthcare professional who enjoys solving problems, connecting people, and keeping operations moving smoothly behind the scenes, this could be an excellent long-term opportunity.
Key Responsibilities
Inbound Call Handling & Triage
Answer and manage inbound company calls professionally and efficiently
Identify the purpose and urgency of incoming calls
Triage calls into the appropriate pipeline, including sales, recruitment, support, or medical/operational needs
Connect callers with the appropriate department, team member, or radiologist
Take accurate messages and ensure information reaches the correct person
Maintain a professional and helpful experience for all callers
Handle multiple incoming requests while prioritizing appropriately
Follow established communication and escalation procedures
Radiologist Support & Medical Liaison
Serve as a primary point of contact for radiologists when they need assistance from other members of the team
Act as an intermediary between radiologists, clinics, hospital systems, technical teams, and internal departments
Handle and coordinate phone calls on behalf of radiologists when they are unavailable or occupied
Receive requests from radiologists and connect them with the appropriate team or resource
Receive calls from clients or clinics that require assistance from a radiologist and coordinate the appropriate next step
Relay messages, requests, and information accurately between multiple parties
Help doctors quickly connect with the information, department, or individual they need
Escalate urgent or complex concerns according to established procedures
Maintain professionalism and confidentiality when handling healthcare-related communications
Administrative & Operations Support
Provide general administrative support across sales, recruitment, support, medical, and operational departments
Assist with communication coordination and follow-up between departments
Help organize and manage requests that require involvement from multiple teams
Perform administrative tasks that support the day-to-day operation of the practice
Help reduce the administrative workload of the Operations Manager
Take ownership of routine coordination and administrative responsibilities so leadership can focus on higher-level operational priorities
Support additional administrative and coordination needs as assigned
Maintain organized and accurate records of relevant calls, messages, and follow-up actions
Top 3 Priorities
Inbound Call Handling & Triage
Professionally manage incoming calls, quickly understand what each caller needs, and accurately route requests to the appropriate sales, recruitment, support, medical, or operational pipeline.
Medical Liaison & Radiologist Support
Serve as a reliable communication link between radiologists, clinics, hospital systems, technical teams, and internal departments. Ensure requests and important information are communicated accurately and efficiently.
Administrative Support & Operational Relief
Take ownership of routine administrative and coordination responsibilities to reduce the Operations Manager's workload and allow leadership to focus on larger operational priorities.
What Success Looks Like
Success in this position means becoming a dependable communication and coordination hub for the practice.
Performance may be measured through:
Effective and professional handling of inbound calls
Accurate triaging and routing of calls
Accurate relay of information between radiologists and departments
Timely coordination and follow-up on requests
Productivity and active versus idle time
Professional communication across internal and external teams
Effective support of radiologists, clinics, and other stakeholders
Reduction of routine administrative responsibilities handled by the Operations Manager
Reliability, responsiveness, and consistent availability during the assigned shift
Requirements
Required Skills & Experience
Previous experience working in a healthcare or medical environment
Strong understanding of healthcare terminology and workflows
Ability to communicate effectively with medical professionals and healthcare organizations
Excellent inbound phone handling and customer service skills
Strong verbal and written English communication skills
Ability to listen carefully, understand the purpose of a call, and determine the appropriate next step
Ability to accurately relay messages and information between multiple parties
Comfortable communicating with radiologists, clinics, hospital systems, technical teams, clients, and internal departments
Strong organizational and coordination skills
Ability to manage multiple calls, requests, and priorities simultaneously
Strong attention to detail and accuracy
Ability to remain calm and professional in a fast-paced healthcare environment
Strong problem-solving skills and ability to appropriately escalate issues
General administrative support experience
Ability to work independently while collaborating with multiple departments
Dependable, motivated, and committed to providing consistent, high-quality support
Strong interest in a stable, long-term remote opportunity
Healthcare & HIPAA Requirements
Familiarity with healthcare terminology and operational workflows
Understanding of the importance of HIPAA compliance and patient confidentiality
Ability to handle sensitive healthcare information professionally and securely
Willingness to complete required HIPAA and cybersecurity training
Previous exposure to radiology or teleradiology operations is strongly preferred
Ability to understand and appropriately coordinate requests involving medical professionals without independently providing clinical guidance
Systems & Tools
The role will work with:
Grasshopper – VoIP/phone system
Data Health – Healthcare/EHR-related platform; prior experience is not required
Slack – Internal team communication
Microsoft Office – Administrative and productivity tasks
Prior experience with Grasshopper is beneficial, but candidates should at minimum be comfortable learning and working with cloud-based VoIP and communication systems.
Ideal Candidate Profile
We're looking for someone who is:
Professional and confident on the phone
Clear and articulate in English
Highly dependable and responsive
Organized and detail-oriented
Comfortable interacting with physicians and healthcare professionals
Able to communicate with multiple stakeholders without losing important details
Proactive about following up and resolving requests
Capable of determining where a request should be routed or escalated
Comfortable learning new healthcare systems and workflows
Motivated to become a reliable, long-term member of the team
Able to maintain focus and dedication throughout the assigned working hours
Basic Requirements
Must be proficient in speaking and writing clear, professional English
Must have relevant healthcare, medical, administrative, call handling, or coordination experience
Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory)
Must be available for video meetings with camera on when required
Must be available to consistently work the assigned full-time shift
Must maintain appropriate confidentiality and HIPAA-compliant work practices
Technical Requirements
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
