Work Schedule: Monday to Friday: 12:00 PM–4:00 PM PT
About the Client and Role
Our client is a U.S.-based dental practice focused on providing comprehensive dental care with an emphasis on preserving patients' oral health.
The practice is looking for an experienced Dental Virtual Assistant who can support dental billing, insurance coordination, and revenue cycle management while maintaining professional, compassionate communication with patients.
Key Responsibilities
Insurance Follow-Ups & Claim Resolution (Primary)
Make outbound calls to dental insurance companies regarding outstanding claims, denials, and payment issues.
Investigate claim statuses, payment discrepancies, and unresolved billing concerns.
Follow up with insurance representatives to clarify claim processing and payment information.
Communicate with patients regarding insurance-related billing questions and concerns.
Support end-to-end revenue cycle management and billing follow-up activities.
Dental Billing & EOB Processing
Assist with dental billing workflows and insurance payment reconciliation.
Review and process Explanation of Benefits (EOBs).
Coordinate with the on-site team regarding paper EOBs that may need to be scanned before virtual processing.
Identify billing discrepancies and follow up on outstanding payment issues.
Support accurate billing documentation and administrative follow-ups.
Verify and reconfirm patient insurance eligibility, coverage, and benefits with insurance companies.
Coordinate with the existing staff member responsible for insurance verification.
Contact patients and insurance providers to clarify coverage and billing information.
Monitor and follow up on outstanding accounts receivable (A/R).
Assist with resolving unpaid balances and insurance-related payment concerns.
Additional Responsibilities (As Needed)
Assist with appointment scheduling, cancellations, and rescheduling.
Send patient text messages and handle appointment-related communications.
Follow up on automated appointment reminders to double-confirm appointments.
Assist with dental prior authorization requests and follow-ups.
Make outbound patient calls and support administrative backend tasks.
Provide occasional front-desk and receptionist support during overflow periods or when additional assistance is needed.
Workload Context: The practice sees approximately 16 patients on a busy day and receives around one inbound phone call per hour. Most of the VA's time will be dedicated to billing, insurance follow-ups, and RCM rather than routine inbound receptionist duties.
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Technical Requirements
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
