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Job Title: Bilingual Patient Care Coordinator (Spanish-English)
Position type : Full-Time
Work hours: 8:00 AM to 5:00 PM Mountain Daylight Time
Work days: Monday to Friday
Salary: $6 - $7 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Latin America
We are seeking an experienced, compassionate, and highly organized Bilingual Patient Care Coordinator to join a growing healthcare practice. This role is ideal for someone with a strong background in healthcare administration who enjoys supporting patients throughout their care journey while ensuring smooth day-to-day clinic operations.
As the primary point of contact for many patient interactions, you will play a key role in providing exceptional customer service by managing insurance verification, coordinating patient follow-ups, answering incoming calls, scheduling appointments, and supporting both front-end and back-end administrative workflows. You will work closely with the provider to ensure patients receive timely, accurate, and professional support throughout their healthcare experience.
The ideal candidate has previous experience in a healthcare setting, is comfortable working with electronic medical records, possesses a solid understanding of medical terminology and basic medical coding, and communicates confidently with patients and healthcare professionals. Fluency in English and Spanish, or French , is highly desirable to support the practice's diverse patient population.
As the practice continues to grow, we are looking for someone who is adaptable, tech-savvy, eager to learn new systems, and committed to providing outstanding patient care while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance.
Scope of Work / Responsibilities
Patient Care Coordination
Coordinate patient appointments and manage provider schedules
Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements
Respond professionally to patient inquiries through phone and other communication channels
Provide exceptional patient service while ensuring a positive patient experience
Coordinate appointment reminders and patient communications
Insurance & Clinical Administrative Support
Verify patient insurance eligibility and benefits
Process prior authorization requests
Assist with medication refill requests
Maintain accurate patient records and documentation within the EMR
Apply medical terminology and basic medical coding knowledge to support daily administrative workflows
Ensure patient information is maintained accurately and confidentially
Administrative & Operational Support
Utilize the ICANotes EMR system to support daily patient coordination
Provide front-end and back-end administrative support
Collaborate with providers and clinical staff to ensure efficient patient care
Support operational initiatives as the practice continues to grow
Assist with communication management through email, phone, and messaging platforms
Please note: This role does not involve medical billing, as billing is managed internally by the practice.
Top 3 Priorities
Insurance Verification
Accurately verify patient insurance eligibility and benefits while supporting prior authorization workflows.
Patient Follow-up
Conduct timely follow-up calls and maintain proactive communication to ensure patients receive the support they need throughout their care journey.
Front Desk & Patient Support
Provide professional phone coverage, answer patient inquiries, coordinate appointments, and deliver an exceptional patient experience.
Requirements
Required Skills & Experience
Healthcare Experience
Previous experience working in a healthcare or medical administrative setting is required Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical Office Assistant, or similar role Strong understanding of healthcare workflows and patient coordination Knowledge of medical terminology and basic medical coding is required
Administrative & Clinical Skills
Experience with insurance verification and prior authorizations
Experience handling patient follow-up calls and appointment scheduling
Comfortable managing medication refill requests and general healthcare administrative tasks
Excellent phone etiquette and strong patient communication skills
Strong attention to detail with the ability to manage multiple priorities
Systems & Software Experience
Experience with the following is preferred:
ICANotes EMR
Ooma phone system
Viber
Microsoft Office Suite
Communication & Language Skills
Excellent verbal and written English communication skills
Fluency in English and Spanish or French
Professional, courteous, and patient-focused communication style
Comfortable communicating with patients, providers, pharmacies, and healthcare staff
Ideal Candidate Profile
We are looking for someone who is:
Experienced in a healthcare environment (not entry-level)
HIPAA knowledgeable and committed to patient confidentiality
Tech-savvy and able to learn new software quickly
Soft-spoken, professional, and compassionate
Proactive and comfortable working independently
Organized, reliable, and detail-oriented
Adaptable to changing priorities in a growing healthcare practice
A collaborative team player with a positive attitude
Committed to working full-time (40 hours per week)
Preferred Qualifications
Previous experience using ICANotes
Experience supporting practice startups or growing healthcare organizations
Experience with social media management or content scheduling
Fluency in Spanish or French
Healthcare, nursing, or clinical background is an advantage but not required
Basic Requirements
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Technical Requirements
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.
Benefits
Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
