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WHO WE ARE
We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.
WHAT WE'LL NEED
We’re not in the wing business. We’re in the flavor business. Our mission is to Serve the World Flavor by building a best-in-class restaurant system powered by strong operators, disciplined execution, and consistent guest experiences.
Our franchise system is the engine of our growth. The field organization plays a critical role in ensuring that every restaurant operates with clarity, consistency, and accountability.
The Franchise Business Consultant I (FBC I) is the frontline field operator responsible for driving execution across a portfolio of franchised Wingstop restaurants.
This role serves as the primary business partner to Brand Partners , ensuring:
Consistent execution of operating standards Clear visibility into business performance Disciplined routines that drive accountability Timely identification and resolution of performance gaps This is not a coordination role.
This is a performance execution role focused on improving how the business runs day-to-day.
Performance Execution and Visibility
Monitor Same Store Sales, guest experience metrics, and operational KPIs
Identify performance gaps and implement structured improvement plans
Establish and maintain disciplined business routines, including:
Weekly performance check-ins
Quarterly Business Reviews (QBRs)
Drive follow-through on commitments and ensure accountability
Maintain clear and consistent visibility into restaurant performance
Operating Standards and Brand Discipline
Ensure execution of brand standards across:
Speed
Accuracy
Hospitality
Food quality
Reinforce compliance with franchise agreements and operational expectations
Drive adoption and execution of enterprise initiatives, including:
Loyalty programs
SmartKitchen
Training platforms
Protect the brand across food safety, operations, and guest experience
Franchise Partnership and Influence
Build strong, trust-based relationships with Brand Partners
Influence performance through operational expertise and clear communication
Deliver direct, actionable feedback aligned to business results
Hold partners accountable to agreed-upon actions and commitments
Escalate performance or compliance issues when necessary
Cross-Functional Coordination
Partner with cross-functional teams, including:
Development
Marketing
Training
Supply Chain
Finance
Technology
Support new restaurant openings and ensure operational readiness
Provide field-based insights to inform enterprise decision-making
What Success Looks Like
Sustained improvement in Same Store Sales across portfolio
Reduced variability between high- and low-performing restaurants
Consistent execution of brand standards
Strong adoption and execution of enterprise initiatives
Effective QBR cadence and structured business routines
Clear accountability and follow-through from Brand Partners
WHAT YOU'LL NEED
4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment
Strong operational expertise with the ability to diagnose and resolve performance issues
Financial acumen with ability to interpret restaurant-level metrics and trends
Proven ability to influence without direct authority
Strong organizational and prioritization skills
Ability to manage multiple priorities in a fast-paced environment
Willingness to travel extensively within assigned region
Although this role is remote, we do need this candidate to reside in San Francisco or the greater Bay Area.
WHO YOU ARE
No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.
You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.
You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.
You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.
You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.
BENEFITS
Flavor Perks:
Unlimited paid time off for exempt employees
One paid volunteer day of your choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education Assistance
Wellness reimbursement program
Paid maternity and paternity leave
Fun is the best Flavor:
Discount on Wingstop gift cards
Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.