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Job Summary:
The Business Process Management Specialist is responsible for identifying, designing, implementing, and continuously improving business processes to create a structured, efficient, and less management-dependent organization.
The role works across departments to establish clear processes, policies, responsibilities, controls, and automated workflows that reduce unnecessary management intervention.
Key Responsibilities:
Identify activities, decisions, recurring issues, and management dependencies that require process development or improvement.
Map current-state processes and design efficient future-state processes.
Design end-to-end processes covering responsibilities, approvals, handoffs, business rules, exceptions, and controls.
Develop and maintain SOPs, policies, guidelines, work instructions, forms, and related process documentation.
Clarify process ownership, responsibilities, and decision authority with relevant managers.
Analyze and improve processes by addressing bottlenecks, duplication, unnecessary approvals, manual work, and control gaps.
Build and maintain workflows in Process Street, including forms, approvals, conditional logic, assignments, deadlines, and automations.
Identify and implement opportunities for workflow automation and system integration in coordination with relevant system owners.
Define process KPIs and controls to monitor performance and compliance.
Support process testing, implementation, training, and adoption across departments.
Maintain process and documentation governance and continuously improve implemented processes.
Requirements
Hands-on experience with Process Street is required.
Experience in Business Process Management, process improvement, or a closely related field.
Strong experience in current-state process mapping and future-state process design.
Experience developing processes, SOPs, policies, business rules, and workflows.
Good understanding of BPMN or other structured process-mapping methods.
Ability to understand cross-functional operations and translate business requirements into practical processes.
Experience with workflow automation, integrations, or business systems.
Strong analytical, problem-solving, documentation, and communication skills.
Ability to work effectively with department managers and process owners.
