Customer Success Engineer

Who we are

Violet Labs is building the home base for engineering teams and the connective tissue for their data.

Our team has built complex hardware at world-class organizations like Google, NASA, SpaceX, Waymo and Amazon. Now, we are developing the software platform that will revolutionize how these products are engineered.

This role is ideal for ambitious engineers with entrepreneurial goals.

What you'll do

Own the post-sale relationship end to end: onboarding, adoption, expansion, renewal Run implementations hands-on. Configure connectors, establish workflows, and debug integrations with systems like PLM, MES and ERP Own the triage process, be the first responder for customer issues Embed with customer engineering teams to understand how they actually work, then design the deployment around that Act as the customer voice in roadmap planning and turn recurring field problems into product requirements Help us craft our forward deployed engineering / deployment strategist team Hire and lead the team that follows you You should have 5+ years in customer success, implementation, professional services, or forward deployed engineering Technical depth - comfortable with things like APIs, JSON, SQL Experience owning enterprise accounts A bias toward building repeatable process out of one-off work Willingness to travel to customer sites Genuinely curious about how hardware gets designed and built Bonus points Experience working with CAD, PLM, MES, ERP or similar systems Background in aerospace, defense, or manufacturing, or a technical degree Built a customer success or professional services function from zero at a Seed or Series A company Experience in fast-growing tech startups Experience building products or implementing systems that comply with International Traffic in Arms Regulations (ITAR) and The Export Administration Regulations (EAR)