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Summary:
VIAVI (NASDAQ: VIAV) has a 100+ year history of technical innovations that have evolved to keep pace and address our customers’ most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks - like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.
We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.
The Solutions Engineer is responsible for supporting and enabling sales on Viavi Fibre Optic and Metro-Ethernet instruments solutions in Central Europe sub-region (Germany, Austria, Switzerland and Benelux) according to the Central Europe sales plan. The Solutions Engineer will work closely with the sales team and with selected channel partners and he will take responsibility of any high-level technical demonstrations of VIAVI product solutions in front of customers or in joining selected partner/Viavi events (technical seminars, webinars and roadshows). The individual will have to transfer product and related technology knowledge to the Sales team and to the Channel Partners. In conjunction with Sales, he will be accountable for the bookings number of the related product portfolio in the region he is covering in addition to owning account penetration in the related project or opportunity ecosystem.
The Solutions Engineer is responsible for the introduction, implementation and follow-up of the Fibre and Metro-Ethernet instruments solutions Sales Plan in the Central Europe sub-region and is expected to be proactive in case of deviation. The Solutions Engineer is expected to drive issues to successful resolution within the wider “EMEA Solutions Engineer Team”, directly with Sales and with the corresponding Business Units. Duties & Responsibilities:
Deliver high level pre-sales technical support to our customer in Central Europe on Viavi’s Fibre Optic and Metro-Ethernet instrument solutions (OTDR, OSA, PowerMeters, PMD/CD, HollowCore Fibre,…, Ethernet Test & Service Activation (RFC-2544, Y.1564, RFC6349, …) at 100G, 400G, 800G and the future 1.6T.
Work and respond to any RFIs, RFQs and RFPs in collaboration with the account managers.
Deliver product, solutions and technology presentations at targeted local roadshows/technical seminars and webinars in Central-Europe.
Self-motivated in penetrating opportunities and accounts for sales enablement.
Deliver education and awareness of test and reporting methods and procedures to our customer base.
Liaise with customers on instrument field trials or method and procure implementation.
Help discover ecosystem trends and activities as well as optimize product positioning to capture sales.
Provide feedback to the respective Business Units (Product Line Managers/R&D) in order to increase innovation.
Share experiences and best practices across the EMEA Solutions Engineer team members.
Transfer basics of product/technologies knowledge to Sales/Channel Partners during specific and regular training sessions.
Actively participate in the monthly EMEA Solutions Engineer virtual meetings: Feedback on deals, technical inputs, local market needs, challenges, successes, recovery plans, etc.
Quality of the pre-sales technical support to sales and channel partners.
Measurement of progress, gaps and recovery actions when needed.
As part of the technical support sales team, accountable for driving sales growth in the region.
