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At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne . That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
Position Summary We are seeking an SAP Utilities Customer Service Technical Consultant II to join our growing SAP Utilities practice. In this role, you will support utility clients by designing, developing, integrating, and maintaining SAP IS-U Customer Service solutions that drive operational efficiency and enhance the customer experience. The ideal candidate possesses strong SAP IS-U Customer Service technical expertise, hands-on ABAP development experience, and a proven ability to support integrations, workflows, Fiori applications, and customer service business processes. This role partners with functional consultants, architects, and client stakeholders to deliver scalable, high-quality solutions that improve operational efficiency and customer experience. Expertise
Design, develop, and support technical solutions within SAP IS-U Customer Service.
Create and maintain ABAP reports, enhancements, interfaces, workflows, forms, and custom developments.
Develop and support integrations between SAP IS-U, SAP CRM, SAP S/4HANA Utilities, and third-party applications.
Build and maintain APIs, web services, IDocs, RFCs, and middleware-based integrations.
Support SAP Fiori applications and user experience enhancements.
Participate in requirements gathering, solution design, testing, deployment, and production support activities.
Troubleshoot complex application issues and perform root cause analysis.
Support data migration and conversion efforts for implementations and transformation projects.
Collaborate with cross-functional teams to deliver high-quality, scalable solutions.
Create technical documentation and support knowledge transfer activities.
Contribute to continuous improvement initiatives and SAP modernization programs.
Required Qualifications
Bachelor’s degree in computer science, Information Systems, Engineering, or related field, or equivalent experience.
6-8 years of SAP technical consulting experience.
6+ years of experience supporting SAP IS-U Customer Service solutions.
Strong ABAP development experience, including reports, enhancements, interfaces, and workflows.
Experience with SAP CRM integrations and customer service business processes.
Hands-on experience with APIs, web services, IDocs, RFCs, and middleware technologies.
Knowledge of SAP S/4HANA Utilities and modern SAP architecture.
Experience supporting testing, deployments, and production environments.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent communication and client-facing abilities.
Preferred Qualifications
Experience within electric, gas, water, or multi-service utility organizations.
SAP Utilities (IS-U) implementation or Application Management Services (AMS) experience.
Experience with SAP Fiori and user interface technologies.
Knowledge of SAP Business Workflow and process automation.
Experience with SAP Business Technology Platform (BTP) and Integration Suite.
Familiarity with utility customer service processes, including customer account management, move-in/move-out activities, service requests, and customer interactions.
SAP certification in IS-U, ABAP, S/4HANA, or related SAP technologies.
What VertexOne has to offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs)
401K match
Flexible PTO
Employee recognition platform with monetary rewards
100% Remote work environment
Initial work from home stipend
Leadership/Coaching training programs
Free access to Bizlibrary for unlimited professional development
Employee Assistance Program (EAP) with counseling sessions available 24/7
Health and wellbeing programs
Paid parental leave
Employee bonus referral program
Employee Discount Program
About VertexOne :
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
