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This person will be responsible for overseeing the operations of Finance and accounting Clients. This role involves leading a finance team working on AUS / UK / US operations and working closely with senior management to ensure the client quality standards and SLAs are met.
The ideal candidate will have a strong background in process transition and project management of multiple accounts and leadership.
The Role
Maintain client relationship and address needs and concerns
Capture scope to be offshored and ensure seamless transition of work
Identify the right type of resources and conduct assessments
Set up team, align responsibilities and ensure smooth integration with onshore team
Co-create training program with the client
Ensure teams meet KPIs/SLAS and ensure required quality standards are met
Ensure timely monthly, quarterly, and year-end closure processes
Identify new client servicing opportunities
Conduct process reviews and Identify opportunities for process efficiency/automation improvements
The Person
Professional qualifications in management preferably with CIMA, ACCA, or CPA.
Minimum of 7-10 years of experience in transition and client management roles preferably in finance and accounting sector, with at least 3 years in a managerial position.
Proven client servicing experience in a BPO or shared services environment is mandatory.
Demonstrated ability to manage financial operations in a multinational or BPO setting.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership and team management abilities, with a record of accomplishment of building and developing high-performing teams.
Excellent communication in English and interpersonal skills, with the ability to collaborate effectively with senior management and stakeholders.
Demonstrate track record in process efficiency/automation projects.
Proficiency in financial software systems, accounting standards, tax laws, and regulatory requirements is preferred.
Working Opportunities from Home/office on Australian Calendar.
