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Role Overview:
Workspace Studio brings AI-powered agentic automation directly into Google Workspace, enabling users to automate complex tasks and workflows using natural language and integrations with various tools. We are seeking a passionate and proactive Community Manager (TVC) to nurture and grow the community around Workspace Studio. This role will be the bridge between our users and the internal teams, fostering a vibrant, engaged, and supportive ecosystem. You will be responsible for managing our presence on platforms like Google Chat, Discord, and other relevant forums, ensuring users feel heard, supported, and excited about Workspace Studio.
Responsibilities:
Community Engagement: Monitor, moderate, and actively engage with the Workspace Studio user community across designated channels (e.g., Google Chat spaces, Discord server, potential future forums). Foster a welcoming, inclusive, and collaborative environment.
Escalation Management: Identify and escalate complex issues, bugs, and feature requests to the appropriate internal product, engineering, or support teams. Track escalations to ensure resolution.
Feedback Synthesis: Gather, synthesize, and report on community feedback, trends, sentiment, and pain points to inform product development, documentation, and support strategies.
Reporting: Prepare and deliver regular (e.g., weekly) reports on community health, key discussion topics, user sentiment, and engagement metrics.
Content Collaboration: Partner with Marketing, Product, Developer Relations, and Technical Writing teams to help create, curate, and distribute engaging content such as best practices, tips & tricks, use case examples, and product updates.
Advocacy: Serve as a voice of the community internally, championing user needs and perspectives. Conversely, represent Workspace Studio authentically to the community.
Community Guidelines: Uphold and enforce community guidelines to ensure respectful and productive interactions.
Relationship Building: Identify and build relationships with key community members, power users, and advocates.
Event Support: Assist in promoting and supporting community-focused events, such as webinars, AMAs, or feedback sessions.
Minimum Qualifications:
Proven experience in community management, social media management, or a similar role, preferably in a tech or SaaS environment.
Strong project management skills, with the ability to handle multiple projects simultaneously.
Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
Experience using community platforms such as Discord, Google Chat, forums, etc.
Strong interpersonal skills and ability to build rapport with community members.
Ability to work independently, manage multiple tasks, and prioritize effectively.
Proactive problem-solver with a user-focused mindset.
Preferred Qualifications:
Familiarity with Google Workspace products.
Understanding of automation concepts, AI, or workflow tools.
Experience working with developer or technical communities.
Experience with community analytics and reporting.
Familiarity with support ticket systems or bug tracking tools (e.g., Buganizer).
Experience creating engaging content for technical or business audiences.