Digital CRM Architect -BA
Valce Talent SolutionsUnited States only
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- Digital CRM Architect -BA
- Remote
- Advanced english
Only México
A functional architect (G7 at least)/ SME to run the end-to-end activities of studying, mapping, gap analysis, BA.
Key Responsibilities
Business Analysis & Process Design • Lead discovery sessions and stakeholder workshops to understand business objectives and operational challenges. • Perform fit-gap analysis between business requirements and Dynamics 365 / Power Platform capabilities. • Document current-state and future-state business processes. Functional Solution Design • Translate business requirements into functional designs and configuration specifications. • Recommend standard platform capabilities before customizations. Dynamics 365 Configuration • Configure and maintain Dynamics 365 Sales and Dynamics 365 Customer Service solutions, including: o Tables (Entities) • Configure user experiences to support business processes and operational efficiency. Agile Delivery & Product Support • Create and manage user stories within Azure DevOps or similar platforms. • Support backlog management and sprint planning activities.