Technical Account Manager

Summary of Role

V-Key is one of the world’s leading deep-tech companies in mobile cyber-security. Our patented technology V-OS has been deployed by top banks, mobile payment providers, and governments to secure software solutions and protect more than 100 million users globally.

We are rapidly expanding into new markets and new customer segments. Apart from securing digital transactions for everyone, we are also enabling new generation technology by providing the cyber-security infrastructure for banking, government and smart homes, among many others.

At V-Key, we are building towards a future where technology users can enjoy unprecedented security and convenience.

We are looking for a Technical Account Manager who will manage a team to support customers in Thailand. The successful candidate will drive technical activities proactively, as well as be the customer's technical go-to person for any technical related questions.

Duties and Responsibilities

• Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer
• Work closely with legal and finance teams to create the new contracts and renewal of the existing customer contracts.
• Provide technical support for customers to support pre-sales and post-sales processes
• Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics
• Be an expert in V-Key’s products and the underlying architecture and provide effective technical consultation to customer

Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and V-Key’s Internal Process through an assigned Service Delivery Manager

• Ensure deliveries/patches delivered on time with good quality
• Analyse customer needs and suggest upgrades or additional features to meet their requirements and demands
• Ensure Service Delivery Manager facilitates incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
• Work closely with customer’s internal IT team to plan and align V-Key’s resources with the road map and timeline
• Work closely with V-Key’s product team to communicate product new releases to customer
• Prepare and submit periodical report for all Incidents with the defect details with the status to customer

Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager

Requirements

• Bachelor’s Degree or Diploma in Computer Science or related field
• Minimum of 5 years of relevant experience as a Technical Account Manager or Project Manager roles
• Minimum of 2 years of experience managing a team
• Experience in managing external customers, preferably in the banking/ financial sector
• Solid technical background with understanding of mobile/ web application technologies in software development is preferred
• Knowledge in server side architecture, application servers and related databases is a plus
• Strong interpersonal and communication skills: spoken and written English and Thai is preferred to better support the I Thailand market
• Ability to work in a dynamic, fast moving and growing environment
• Ability to learn and adopt new knowledge on cyber security domain
• Ability to balance the internal teams and customers on setting the right delivery schedules Critical thinker and problem-solving skills
• Team player with great interpersonal and communication skills
• Originally posted on Himalayas