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Overview
The responsibilities of this position include providing comprehensive support to business units and application developers for both vendor-provided and internally developed software solutions. This position requires the ability to work independently and collaboratively to analyze, design, and implement software that aligns with organizational objectives. Serving as a key liaison between business stakeholders, IT developers, and software vendors, this role ensures effective communication and successful delivery of technology solutions.
*This position may be filled as a Level I, II, III, or IV based on additional responsibilities and qualifications required.**
Responsibilities
Work closely with business owners to assess system capabilities through research and fact-finding around applicable business system Coordinate functional requirements with business management and application developers to determine effective solutions Assist business owners with identification of technical problems and issues Work closely with application developers to create detailed specifications to ensure that the business enhancement will be satisfied in an accurate and timely manner Create accurate and complete test plans for application testing Work with end users to develop and execute their test cases Proactively seek opportunities for business improvements Develop in-depth knowledge of the business unit by regular interaction with business owners Provide project support and administrative functions Perform additional duties as assigned
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
Minimum three (3) years of relevant experience as a business analyst with related experience with use cases and expected deliverables of technology-driven solutions or Minimum of two (2) years of end-user experience with the banking software application to be supported Technology project experience with knowledge of project plans and project management methodologies Familiar with conversion processes and methodologies Knowledge of application processes, design, construction, architecture and resulting business functionality Basic understanding of client/server, internet, intranet, and mainframe systems Ability to persuade and influence others on the best approach to take Analytical skills Effective oral and written communication skills Self-starter to proactively deliver high quality service to clients Ability to manage projects effectively to set objectives and prioritize multiple task Demonstrated ability to collaborate as a team player Banking experience perferred.
Additional qualifications required for Level II:
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
Minimum three (3) years of business software analyst experience
Project management experience
Conversion experience with bank data and system upgrades
Understanding of application integration
Understanding of database structures and database access methodologies
High energy with a “take charge and “make it happen” attitude able to work with little supervision
Proactive and goal-focused with the ability to work independently and achieve results
Strong analytical skills that produce results
Time management skills
Strong oral and written communication skills
Advanced knowledge of business requirements to be able to communicate effectively with business owners to identify needs
Business units have confidence in your ability to suggest the correct approach for their needs
Team player who shares knowledge
Displays advanced knowledge of application processes, design, construction, architecture and their impact on business functionality
Advanced banking experience preferred
Additional qualifications required for Level III:
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
Minimum seven (7) years of business software analyst experience
Project management experience with strong leadership skills and the ability to estimate work time and deadlines
Able to lead a conversion effort by working with both business and technical sides
Comprehensive knowledge of application integration including how applications affect and depend on one another
Demonstrated ability to manage database structures and access protocols to provide reliable data to users upon request
Proactive and goal-focused with the ability to work independently and achieve results
Advanced analytical skills that produce results especially in a time sensitive situation
Advanced time management skills with the ability to work on multiple projects at the same time
Excellent oral and written communication skills with the ability to provide information to management
Subject matter expert of the application that allows advanced communication with the business owners and ability to identify their needs
Multiple business units have complete confidence in your ability to suggest and implement the correct approach for their needs
Team player who leads others to a common goal
Displays advanced knowledge of application processes, design, construction, architecture and their impact on business functionality, with the ability to review code and files when necessary
Over 7 years of banking experience preferred.
Additional qualifications required for Level IV:
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Management/Business/Computer Information Systems, or Business Administration (with emphasis in IT, analytics or business systems), or equivalent work experience in a related IT field
Minimum seven (7) years of business software analyst experience or business software management experience within banking or in a role with a banking technology vendor.
Project management experience with strong leadership skills and the ability to estimate timelines and manage deadlines, including the ability to assume full Project Manager duties for status reporting and issues escalation – when required and in the absence of PMO resources
Able to lead a conversion effort by working with both business and technical sides
Comprehensive knowledge of application integration including how applications affect and depend on one another
Demonstrated ability to manage database structures and access protocols to provide reliable data to users upon request
Capable of assuming a lead role to direct the tactical activities of technical staff and end users, ensuring successful delivery of application objectives
Advanced analytical skills that deliver accurate, actionable results under time-sensitive conditions produce results especially in a time sensitive situation
Highly skilled in managing time and workload with competing priorities while achieving top results
Excellent oral and written communication skills with the ability to prepare and deliver information to management in formal and executive-level presentations
Expert-level knowledge of the application, ensuring clear communication with stakeholders and identification of their needs
Applies strategic insight to propose and execute solutions consistent with stakeholder needs and Trustmark’s technology goals
Collaborates effectively to promote IT management’s strategic vision and fosters consensus among team members
Displays advanced knowledge of application processes, design, construction, architecture and their impact on business functionality, with the ability to review code and files when necessary
Over 7 years of banking experience or banking technology vendor experience preferred.
Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank . No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
