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Engagement
Remote: EU or US East Coast
Duration: November–March
Allocation: Approximately 2–2.5 days/week
Total: Approximately 42 days
We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements.
Key Responsibilities
Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners.
Facilitate stakeholder sessions and reconcile regional requirements and variations.
Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria.
Develop process narratives, requirements, business rules, and acceptance scenarios.
Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies.
Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners.
Support business testing and prepare handover documentation.
Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders.
Requirements
5+ years of experience in business analysis or process consulting.
3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows.
2+ years of relevant experience with Salesforce-based Veeva CRM processes.
Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes.
Experience working across multiple markets and directly with medical stakeholders.
Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria.
Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities.
Experience with medical information systems, safety escalation handoffs, or business UAT is a plus.
BPMN, Jira/Confluence, and German or French are desirable.
Life sciences, pharmacy, or related education is a plus but not required.
