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General Information
Location
Work at Home
Job ID
13585
Job Category
Information Technology (IT)
Language Requirement
English
Description & requirements
Description
We're CX fanatics, with technology at the core of everything we do. The world's most-loved brands rely on us to deliver seamless, tech-driven experiences. As we continue to embrace new ways of working and the potential of enterprise AI, we're looking for a Google Workspace & Enterprise AI Platform Owner to lead the evolution of our digital workplace and AI platforms. If you're passionate about technology, innovation and turning technical capability into real business value, we'd love to hear from you. Sounds interesting? Apply now!
Join Transcom as a Google Workspace & Enterprise AI Platform Owner!
Be part of our Google Workplace & Platform Engineering team and take end-to-end ownership of Google Workspace and Google Gemini Enterprise across Transcom . In this role, you'll combine technical platform expertise with strong stakeholder engagement, ensuring our platforms are secure, reliable and continuously evolving. You'll translate new technology capabilities into practical business solutions while helping teams get the most from Google Workspace and Enterprise AI.
I n this role, you will:
Own the strategic roadmap, governance, lifecycle management, licensing and feature deployment for Google Workspace
Take hands-on responsibility for the day-to-day administration of Gemini Enterprise, including data stores, connectors, schema mapping and indexing
Translate complex platform capabilities and technical constraints into clear, accessible solutions for business stakeholders and senior leadership
Create and deliver training materials, user guides and communications that support adoption of Workspace and Gemini Enterprise
Facilitate stakeholder workshops to understand requirements, prioritise opportunities and build governance consensus
Provide direct support and enablement to end users and business teams, acting as a key service and adoption lead
Monitor platform health, audit logs, security posture and reliability metrics, acting as the key escalation point with Google support
Work closely with IT, Information Security, Legal, Compliance and global business teams to ensure effective platform governance
Create and maintain governance documentation, including RACI matrices, security and usage policies and connector reference materials
Continuously explore new capabilities across Workspace and Enterprise AI and identify opportunities to improve productivity and business outcomes
What's in it for YOU!
International and inclusive environment that makes you feel supported, encouraged and welcome from day one
Opportunity to take ownership of strategic workplace technology and enterprise AI platforms across a global organisation
Hands-on exposure to Google Gemini Enterprise, Google Cloud and emerging AI capabilities
Opportunity to shape how teams across Transcom use technology and AI in their everyday work
Continuous development through our internal learning platforms and external training
Opportunity to work closely with IT, Security, Legal and business leaders across different functions and geographies
Remote working environment
Corporate benefits and discounts
To be successful in this role, the following is needed:
Bachelor's degree in Computer Science, Information Technology, Business Information Systems or a related field, or equivalent practical experience
Practical experience with Google Gemini Enterprise, Vertex AI Search or a comparable enterprise AI platform
Expert-level knowledge of Google Workspace
Practical knowledge of enterprise connectors and basic scripting or automation tools such as Apps Script or Python
Understanding of data governance, access controls, security and privacy principles
Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts clearly
Innovative and curious approach to emerging technology and enterprise AI
Strategic mindset with the ability to translate platform capabilities into practical business solutions
Fluency in English, both written and spoken, at C1/C2 level
Strong influencing skills and the confidence to work across IT, Security, Legal and business teams (optional)
Strong ownership and accountability, balancing long-term platform strategy with hands-on technical execution (optional)
Working knowledge of Google Cloud Console, including IAM, BigQuery and Cloud Storage (optional)
Please include a full CV, in English, with your application.
We are ideally looking to hire in Albania, Bosnia and Herzegovina, Croatia, Egypt, Estonia, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Macedonia, Poland, Portugal, Serbia, Spain or Tunisia.
Closing date for applications is Monday 26th October 2026.
What Life at Transcom is like!
At Transcom , we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom . Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom . Here we care and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”
