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The Retail Services Business Development Manager is an outside sales role focused on driving net new business revenue and developing service offerings and project sales within a dedicated market. This position targets SMB to mid-market customers, typically with 1 to 250 employees, through direct outreach, relationship development, and leveraging omni-channel opportunities such as store-generated leads and OfficeDepot.com. The BDM is responsible for identifying new prospects, selling and implementing Office Depot services, and driving sales growth across core categories, including print, technology, supplies, and business services.
In addition to closing sales opportunities, the BDM-Services supports the ongoing training and development of store associates to identify and qualify leads, ensuring alignment with market goals. This role also drives traffic into retail stores, strengthens core office supply sales, and collaborates with cross-functional teams to close project sales opportunities. The position is accountable for achieving an annual incremental sales goal as outlined in the Incentive Compensation Plan.
This is a remote position with approximately 20% travel to stores and customers within the assigned district. To be considered, candidates must be located in one of the following areas: Chicago, IL or Tampa, FL.
Primary Responsibilities:
Sales Generation:
Contacting new customers from lead queue entries or existing. customers to discover sales opportunities through ongoing relationship building.
Generating quotes for project sales opportunities through price research in internal systems.
Leading sales presentations through prepared slides designed around strategic customer solutions.
Leveraging cross functional teams to build custom solutions for unique or diverse customer needs (specialized printing, tech)
Engage in sales activities outside of the office, including building relationships with decision influencers, decision makers, end users, current buyers, and new prospects within organizations.
Network and cold call prospective customers based on customer profiles (volume, size, and service requirements) to arrange meetings and present Office Depot’s products and services as tailored business solutions.
Proactively create awareness of Office Depot’s services and products, ensuring prospective customers are familiarized with offerings regardless of contractual status.
Administrative:
Accurately input and maintain customer records in Salesforce to ensure accurate and ongoing outreach.
Update records on internal lead queue to maintain consistent communication with store teams.
Leverage customer information from Salesforce to create business plans, sales presentations, and support strategic customer solutions.
Serve as a peer coach and motivator, fostering collaboration and providing guidance to support sales representatives in achieving their goals.
Growth and Development:
Participate in district calls to highlight current program attainment and celebrate recent sales successes.
Conduct personalized store trainings to reinforce benefits of BDM role and lead submissions.
Collaborate with GMs and store teams on lead identification techniques and submission processes.
Education & Experience:
High school diploma or equivalent required; bachelor’s preferred in Business, Marketing, Communications, Sales, or related field preferred
Minimum 3 years of professional B2B outside sales experience
CRM experience preferred (e.g., Salesforce)
Proficient in Microsoft PowerPoint, Excel, Outlook, and Teams
Skills & Competencies:
Strong, proven sales skills with consistent high performance and results
Expertise in professional, consultative selling across both short and long sales cycles
Demonstrated ability to build and manage mid- to senior-level customer relationships and sales pipelines
Strong public speaking, presentation, objection-handling, and written/verbal communication skills
Highly self-motivated, self-directed, and attentive to detail
Takes initiative with excellent time and self-management
Able to collaborate effectively with peers and management while navigating complex organizations
About The ODP Group : The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer : The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.
