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Job Summary:
We are seeking a proactive, results-driven, and highly organized Remote Collections & Follow-Up Representative to handle outstanding payment follow-ups, contact customers regarding overdue balances, and communicate with banks to obtain updates on pending items. The ideal candidate has strong English communication skills, a professional phone manner, and previous experience in customer service, sales, collections, or a similar role, particularly in positions requiring frequent outbound calls. This role requires persistence, excellent follow-up skills, attention to detail, and the ability to manage multiple outstanding requests while maintaining accurate records and ensuring timely resolution. The successful candidate must demonstrate initiative, accountability, and strong problem-solving skills while working independently in a fast-paced environment. Proficiency in Microsoft Office and the ability to learn new systems and follow established procedures are essential. Previous collections experience is not mandatory, as training on the client's internal systems and processes will be provided.
Key Responsibilities:
Contact customers to follow up on outstanding payments and collections.
Call banks to request updates and resolve pending items.
Maintain consistent follow-up with customers and financial institutions.
Track outstanding payments, pending requests, and follow-up activities.
Maintain accurate records of calls, updates, and communications.
Communicate professionally and clearly with customers and bank representatives.
Take initiative to resolve delays and ensure outstanding items receive timely attention.
Perform other duties related to the position as assigned.
Qualifications & Requirements:
Proficient level of English (written and spoken).
Strong verbal communication skills and professional phone manner.
Experience in customer service, sales, collections, or similar roles highly preferred.
Experienced in making frequent outbound calls.
Ability to manage multiple pending items and follow through consistently.
Previous collections experience is not required; training will be provided.
Excellent follow-up skills, persistence, and attention to detail.
Proactive and results-oriented, with the ability to take initiative.
Resourceful, accountable, with a strong sense of ownership.
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident.
Strong problem-solving skills with the ability to work independently.
Ability to multitask effectively in fast-paced work environments.
Excellent organizational skills with the ability to manage daily operations.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Familiar with standard business tools (email, spreadsheets, document management).
Ability to quickly learn new systems, software, and workflows.
Ability to follow established processes accurately with minimal supervision.
Ability to work U.S. EST (New York) business hours and adapt to business needs.
Interested in long-term career opportunities.
Able to undergo a background check.
Reliable Windows 10+ computer, two monitors, and high-speed internet.
Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages.
Professional home workstation capable of supporting uninterrupted remote work.