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SUMMARY :
The Armstrong Company is seeking an energetic, self-starter with excellent customer service skills and the ability to meet deadlines and to prioritize multiple tasks in a fast-paced environment. The successful candidate will also have excellent verbal and written communication skills in addition to proficiency in Microsoft Office, as this position requires extensive communication with customers, account contacts, corporate and fleet personnel, and a nationwide network of van line agents to ensure a quality move from origin to destination.
KEY RESPONSIBILITIES :
Monitor and track household goods shipment status to ensure delivery dates are met.
Update computer tracking systems with notes regarding changes and communications.
Provide necessary pricing and shipping information to clients.
Communicate with client or booker about specific shipment details or special needs.
Complete all administrative procedures related to client moves.
Interface with other department personnel regarding pricing or service-related issues.
Maintain accurate records and audit documents for accuracy.
Any other duties as assigned by Manager.
MINIMUM QUALIFICATIONS :
High school education or GED minimum. Associates/Bachelor's degree preferred.
Three (3) years of moving industry experience preferred.
C.O.D. experience is highly preferred.
Knowledge of LTL/FTL shipments, DOT regulations, GSA terminology, and government bills of lading preferred.
Experience with AS400 or similar tracking system.
Previous Customer Service experience working with internal and external customers.
Excellent communication skills (verbal and written).
Extensive experience with Microsoft Office Suite – Outlook, Word, Excel.
Excellent interpersonal skills; handle situations with internal and external customers as necessary Ability to work under deadlines and specific time frames.
Strong attention to detail with excellent organizational skills.
Strong work ethic and ability to multitask.
PHYSICAL REQUIREMENTS :
Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
While performing the duties of this job, the employee is regularly required to talk and hear.
This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.
