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Category: Technology
Location:
TheSecurity Consulting Manager leads the delivery of ServiceNow SecurityOperations, Unified Security Exposure Management (USEM), and broadercybersecurity consulting engagements for enterprise clients. The Manager isaccountable for engagement quality, client satisfaction, delivery performance,team leadership, and alignment with contractual commitments and Templar Shieldstandards.
TheManager works directly with client executives and stakeholders across securityoperations, incident response, exposure and vulnerability management, threatintelligence, security posture management, IT operations, compliance, privacy,and technology. This role oversees discovery, planning, solution delivery,governance, issue resolution, and adoption while helping clients use ServiceNowto establish and mature integrated security operations and exposure-managementprograms.
TheManager also helps clients evaluate and implement AI-enabled securitycapabilities using ServiceNow Otto, including intelligent automation, incidentanalysis, exposure prioritization, guided remediation, and agentic workflows.The Manager ensures these capabilities are implemented with appropriatesecurity, privacy, governance, explainability, human oversight, andresponsible-use controls.
Thisis a client-facing consulting and delivery leadership role that leadsArchitects and consulting teams, supports business development and accountgrowth, and contributes to the continued development of Templar Shield’sServiceNow Security Consulting practice. The Manager reports to a Director andis responsible for successful client outcomes, team development, and consistentdelivery across assigned engagements.
Requirements
Primary Responsibilities:
Client Consulting & Delivery Leadership
Lead ServiceNow Security Operations and Security Consulting engagements from discovery and planning through implementation, deployment, adoption, and post-production transition.
Develop a clear understanding of each client’s objectives, security operating model, technology environment, regulatory obligations, risks, and program maturity to guide engagement strategy and delivery.
Ensure engagement deliverables meet client requirements, Statements of Work, contractual commitments, approved budgets, schedules, and Templar Shield quality standards.
Manage delivery risks, scope changes, dependencies, and escalations while maintaining effective communication with client executives, project sponsors, delivery teams, and Templar Shield leadership.
ServiceNow Solution Advisory
Advise clients on security operations, Security Incident Response, Unified Security Exposure Management, Vulnerability Response, Threat Intelligence Security Center, Security Posture Control, Configuration Compliance, and related cybersecurity practices.
Translate business, security, regulatory, and operational requirements into ServiceNow Security Operations strategies, maturity assessments, implementation roadmaps, future-state operating models, and measurable business outcomes.
Provide delivery oversight while Architects lead solution architecture and technical design, ensuring proposed solutions are secure, scalable, maintainable, and aligned with ServiceNow leading practices.
Guide clients in developing security operating models, incident-response processes, exposure and vulnerability prioritization methodologies, threat-intelligence workflows, remediation processes, security automation, and integrations with SIEM, EDR, vulnerability scanners, threat-intelligence platforms, the CMDB, and other enterprise security tools.
Review solution designs, workflows, integrations, automation, dashboards, reporting strategies, implementation plans, and ServiceNow Otto capabilities to ensure quality, security, scalability, responsible AI use, and alignment with client objectives and ServiceNow leading practices.
Team Leadership
Lead, mentor, and develop Architects and consulting team members through regular coaching, performance feedback, career development, and professional growth planning.
Coordinate resource planning, project staffing, workload allocation, and team assignments based on engagement requirements, resource availability, and individual capabilities.
Support recruiting, interviewing, onboarding, training, and retention activities for Security Consulting professionals.
Promote collaboration, accountability, knowledge sharing, and continuous improvement across geographically distributed consulting, engineering, operations, and leadership teams.
Foster a positive consulting culture focused on professional growth, high-quality delivery, client satisfaction, teamwork, and responsible use of automation and AI
Operational Management
Monitor engagement financials, budgets, utilization, resource capacity, schedules, delivery performance, contractual commitments, and client satisfaction across assigned engagements.
Establish and monitor engagement metrics to evaluate delivery quality, project health, team performance, security outcomes, and achievement of client objectives.
Identify delivery, financial, resource, technical, security, and client risks; develop mitigation plans and take timely corrective action when necessary.
Support consistent project governance, status reporting, forecasting, documentation, quality assurance, and delivery controls across assigned engagements.
Communicate engagement performance, significant risks, resource needs, and client concerns to the Director while supporting continuous improvement across consulting operations.
Practice and Sales Support:
The Security Consulting Manager supports TemplarShield’s Practice Leads in business development, account growth, and thecontinued development of the ServiceNow Security Consulting practice.
Support Practice Leads in identifying, qualifying, shaping, and expanding ServiceNow Security Operations and Security Consulting opportunities within new and existing client accounts.
Participate in pre-sales discovery sessions, solution demonstrations, capability presentations, and executive discussions to understand prospective client needs and communicate Templar Shield’s value.
Contribute to solution approaches, staffing models, delivery plans, effort estimates, pricing inputs, proposals, Statements of Work (SOWs), and responses to Requests for Proposals (RFPs).
Help identify follow-on opportunities by maintaining strong client relationships, monitoring evolving security needs, and connecting those needs to relevant Templar Shield services and capabilities.
Strengthen the Security Consulting practice by improving service offerings, implementation methodologies, delivery accelerators, demonstrations, templates, training materials, and reusable consulting assets.
Contribute to go-to-market activities, thought leadership, webinars, conferences, industry events, case studies, and other client-facing materials.
Provide Practice Leads with delivery insights, resource requirements, lessons learned, and client feedback that support opportunity planning, account development, and sales execution.
Qualifications:
7+ years of experience delivering cybersecurity, risk, compliance,governance, ServiceNow, or enterprise technology consulting services.
3+ years of experience leading consulting teams, managing clientengagements, or serving in a manager, senior consultant, lead consultant, orarchitect-level role.
Experience managing multiple client engagements or workstreams, including project teams, scope, budgets, schedules, resources, risks, and deliverables.
Demonstrated ability to lead discovery sessions, stakeholder interviews, requirements workshops, maturity assessments, solution reviews, executive presentations, and governance meetings.
Strong understanding of security operations, incident management, exposure and vulnerability management, threat intelligence, security posture management, remediation, security automation, and cybersecurity program governance.
Experience translating business, security, regulatory, and operational requirements into implementation strategies, roadmaps, operating models, and scalable ServiceNow solutions.
Experience overseeing integrations between ServiceNow and SIEM, EDR, vulnerability-scanning, threat-intelligence, CMDB, IT operations, and other enterprise security technologies.
Experience developing proposals, estimates, staffing plans, Statements of Work (SOWs), and responses to Requests for Proposals (RFPs).
Bachelor’s degree in Information Systems, Cybersecurity, Computer Science, Business, Risk Management, or a related discipline, or equivalent practical experience.
ServiceNow Certified System Administrator (CSA).
Excellent communication, facilitation, relationship-management, and decision-making skills, with the ability to work effectively with executive stakeholders and geographically distributed teams and travel up to 50% based on client and business needs.
Preferred Qualifications:
ServiceNow Certified Implementation Specialist credentials related to Security Operations, Certified Application Developer (CAD), or other relevant ServiceNow certifications.
Professional certification in cybersecurity, security operations, risk, audit, privacy, or project management, such as CISSP, CISM, CRISC, CISA, Security+, GIAC, or PMP.
Experience implementing multiple ServiceNow Security Operations capabilities, including Security Incident Response, Unified Security Exposure Management, Vulnerability Response, Threat Intelligence Security Center, Security Posture Control, or Configuration Compliance.
Experience conducting security maturity assessments, developing multiyear roadmaps, designing security operating models, and developing reusable consulting methodologies and accelerators.
Familiarity with cybersecurity and control frameworks such as the NIST Cybersecurity Framework, NIST SP 800-53, ISO 27001, CIS Controls, MITRE ATT&CK, COBIT, PCI DSS, or related standards.
Experience supporting regulated industries such as financial services, healthcare, energy, utilities, technology, telecommunications, or the public sector.
Experience with ServiceNow data migrations, integrations, reporting strategies, platform governance, enterprise implementation planning, and related capabilities such as ITSM, ITOM, CMDB, IRM, Privacy Management, or third-party security platforms.
Experience evaluating or implementing AI-enabled security workflows using ServiceNow Otto, including appropriate governance, security, privacy, explainability, human oversight, and responsible-use controls.
