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Category: Technology
Location:
TheIRM Risk Consulting Manager leads the delivery of ServiceNow Integrated RiskManagement (IRM) and broader governance, risk, compliance, audit, andresilience engagements for enterprise clients. The Manager is accountable forengagement quality, client satisfaction, delivery performance, team leadership,and alignment with contractual commitments and Templar Shield standards.
TheManager works directly with client executives and stakeholders across risk,compliance, internal audit, privacy, cybersecurity, legal, finance, operationalrisk, business continuity, and technology. This role oversees discovery,planning, solution delivery, governance, issue resolution, and adoption whilehelping clients establish and mature sustainable risk and compliance programsenabled by ServiceNow.
Thisis a client-facing consulting and delivery leadership role that leadsArchitects and consulting teams, supports business development and accountgrowth, and contributes to the continued development of Templar Shield’sServiceNow Risk Consulting practice. The Manager is responsible for successfulclient outcomes, team development, and consistent delivery across assignedengagements.
Requirements
Primary Responsibilities:
Client Consulting & Delivery Leadership
Lead ServiceNow IRM and Risk Consulting engagements from discovery and planning through implementation, deployment, adoption, and post-production transition.
Develop a clear understanding of each client’s objectives, governance structure, regulatory obligations, operating model, risks, and program maturity to guide engagement strategy and delivery.
Ensure engagement deliverables meet client requirements, Statements of Work (SOWs), contractual commitments, approved budgets, schedules, and Templar Shield quality standards.
Manage delivery risks, scope changes, dependencies, and escalations while maintaining effective communication with client executives, project sponsors, delivery teams, and Templar Shield leadership.
ServiceNow Risk Solution Advisory
Advise clients on governance, risk, compliance, internal audit, policy management, third-party risk, business continuity, and operational resilience practices.
Translate business, regulatory, and operational requirements into ServiceNow IRM strategies, maturity assessments, implementation roadmaps, future-state operating models, and measurable business outcomes.
Provide delivery oversight while Architects lead solution architecture and technical design, ensuring proposed solutions are scalable, maintainable, and aligned with Templar Shield and ServiceNow leading practices.
Guide clients in developing governance structures, risk taxonomies, control frameworks, assessment methodologies, compliance-monitoring processes, audit practices, issue-management processes, and remediation programs.
Review solution designs, process flows, workflows, integrations, dashboards, reporting strategies, implementation plans, and other key deliverables to ensure quality, consistency, and alignment with client objectives.
Review solution designs, process flows, workflows, integrations, dashboards, reporting strategies, implementation plans, and AI-enabled capabilities to ensure quality, security, responsible use, and alignment with client objectives and Templar Shield and ServiceNow leading practices.
Team Leadership
Lead, mentor, and develop Architects and consulting team members through regular coaching, performance feedback, career development, and professional growth planning.
Coordinate resource planning, project staffing, workload allocation, and team assignments based on engagement requirements, resource availability, and individual capabilities.
Support recruiting, interviewing, onboarding, training, and retention activities for Risk Consulting professionals.
Fostera collaborative and accountable consulting culture focused on professionalgrowth, knowledge sharing, high-quality delivery, client satisfaction,teamwork, and continuous improvement.
Operational Management
Monitor engagement financials, budgets, utilization, resource capacity, schedules, delivery performance, contractual commitments, and client satisfaction across assigned engagements.
Establish and monitor engagement metrics to evaluate delivery quality, project health, team performance, and achievement of client outcomes.
Identify delivery, financial, resource, and client risks; develop mitigation plans and take timely corrective action when necessary.
Support consistent project governance, status reporting, forecasting, documentation, and delivery controls across assigned engagements.
Communicate engagement performance, significant risks, resource needs, and client concerns to the Director while supporting continuous improvement across consulting operations.
Practice and Sales Support:
The IRM Risk Consulting Manager supports TemplarShield’s Practice Leads in business development, account growth, and thecontinued development of the ServiceNow Risk Consulting practice.
Support Practice Leads in identifying, qualifying, shaping, and expanding ServiceNow IRM and Risk Consulting opportunities within new and existing client accounts.
Participate in pre-sales discovery sessions, solution demonstrations, capability presentations, and executive discussions to understand prospective client needs and communicate Templar Shield’s value.
Contribute to solution approaches, staffing models, delivery plans, effort estimates, pricing inputs, proposals, Statements of Work, and responses to Requests for Proposals.
Help identify follow-on opportunities by maintaining strong client relationships, monitoring evolving client needs, and connecting those needs to relevant Templar Shield services and capabilities.
Strengthen the Risk Consulting practice by improving service offerings, implementation methodologies, delivery accelerators, demonstrations, templates, training materials, and reusable consulting assets.
Contribute to go-to-market activities, thought leadership, webinars, conferences, industry events, case studies, and other client-facing materials.
Provide Practice Leads with delivery insights, resource requirements, lessons learned, and client feedback that support opportunity planning, account development, and sales execution.
Qualifications:
7+ years of experience delivering ServiceNow, governance, risk, compliance, audit, resilience, cybersecurity, or enterprise consulting services.
3+ years of experience leading and developing consulting teams, managing client engagements, or serving in a Manager, Senior Consultant, Architect, or comparable delivery-leadership role.
Experience leading enterprise ServiceNow IRM implementations or governance, risk, compliance, audit, third-party risk, business continuity, or operational resilience initiatives.
Experience managing multiple client engagements or workstreams, including project teams, scope, budgets, schedules, resources, risks, and deliverables.
Demonstrated ability to lead discovery sessions, stakeholder interviews, requirements workshops, assessments, solution reviews, executive presentations, and governance meetings.
Strong understanding of governance, enterprise risk management, regulatory compliance, internal controls, policy management, audit, issue management, and remediation processes.
Experience translating business, regulatory, and operational requirements into implementation strategies, roadmaps, operating models, and scalable ServiceNow solutions.
Experience developing proposals, estimates, staffing plans, Statements of Work (SOWs), and responses to Requests for Proposals (RFPs).
Bachelor’s degree in Information Systems, Cybersecurity, Business, Risk Management, Finance, Accounting, or a related discipline, or equivalent practical experience.
ServiceNow Certified System Administrator (CSA).
Excellent communication, facilitation, relationship-management, and decision-making skills, with the ability to work effectively with executive stakeholders and geographically distributed teams.
Willingness to travel up to 50% based on client and business needs.
Preferred Qualifications:
Certified Implementation Specialist (CIS) – Risk and Compliance, Certified Application Developer (CAD), or comparable ServiceNow certification.
Professional certification in risk, audit, security, business continuity, privacy, compliance, or project management, such as CRISC, CISA, CISM, CISSP, CBCP, CRCM, or PMP.
Experience implementing multiple ServiceNow IRM capabilities, including Risk Management, Policy and Compliance Management, Audit Management, Third-Party Risk Management, Business Continuity Management, Operational Resilience, or Issues Management.
Experience conducting IRM maturity assessments, developing multiyear roadmaps, designing governance programs or future-state operating models, and developing reusable consulting methodologies and accelerators.
Familiarity with regulatory and control frameworks such as NIST, ISO 27001, SOC 2, COSO, COBIT, PCI DSS, HIPAA, FFIEC, or CIS Controls.
Experience supporting regulated industries such as financial services, healthcare, energy, utilities, technology, telecommunications, or the public sector.
Experience with ServiceNow data migrations, integrations, reporting strategies, platform governance, enterprise implementation planning, and related ServiceNow capabilities such as SecOps, ITSM, ITOM, CMDB, Privacy Management, ServiceNow Otto, AI Control Tower, or other AI-enabled workflow capabilities
Exposure to related ServiceNow capabilities such as Security Operations, IT Service Management, IT Operations Management, Configuration Management Database, Privacy Management, or third-party governance and risk platforms.
