Technology Solutions Consultant, DEX Specialist - (Remote, USA)

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Help customers realize measurable value from their TeamViewer ONE investment by connecting presales business value insights with post sales adoption, success planning, and demonstrated business outcomes.

The Technology Solutions Consultant serves as the bridge between Value Engineering and Customer Success, ensuring that expected business outcomes identified during the sales process are translated into actionable success plans, adoption strategies, and value realization activities. The role helps customers improve productivity, strengthen business resilience, and progress toward autonomous IT operations through effective use of TeamViewer ONE solutions, integrations, and subscriptions.

Partner with Value Engineers to review Business Value Assessments (BVAs), validate assumptions, and translate expected outcomes into measurable customer success plans.

Convert customer objectives, value hypotheses, and expected benefits into documented success metrics, milestones, and adoption targets.

Track progress toward agreed outcomes and identify opportunities to improve customer value realization.

Review Business Value Realization (BVR) evidence and recommend actions to address adoption, utilization, or value realization gaps.

Own and govern formal sales-to-post-sales handoffs, ensuring customer objectives, use cases, stakeholders, success measures, risks, and value assumptions are accurately documented and accepted.

• Establish clear accountability, ownership, and success criteria across customer-facing teams.
• Ensure continuity between presales commitments and post sales execution.
• Provide consulting guidance focused on Digital Employee Experience (DEX), automation, integrations, operational maturity, and DEXOps best practices.
• Advise customers on maximizing adoption and utilization across purchased TeamViewer ONE capabilities.
• Help customers align platform capabilities with operational goals and desired business outcomes.
• Support customers in progressing from reactive support models toward more proactive and autonomous IT operations.
• Partner with Sales, Solution Engineering, Value Engineering, Customer Success Managers, Technical Account Managers, Support, and Account Managers.
• Facilitate alignment between business objectives, technical capabilities, adoption activities, and value realization efforts.
• Enable customer-facing teams with guidance on success planning, value realization, and DEXOps methodologies.
• Improve handoff standards, success planning frameworks, value realization methodologies, and reporting practices.
• Develop and maintain reusable tools, templates, and governance processes that support consistent customer outcomes.
• Identify and share best practices across teams to improve customer adoption and demonstrated value.

Technical & Operational Expertise

• Understanding of IT operations, Digital Employee Experience (DEX), endpoint management, automation, integrations, and business resilience.
• Experience working with enterprise SaaS platforms and subscription-based software solutions.
• Knowledge of operational maturity frameworks and technology adoption practices.
• TeamViewer ONE or other DEX platform experience is preferred.

Consulting & Customer Engagement

• Experience leading discovery workshops and translating business objectives into actionable customer success plans.
• Ability to connect technical capabilities, utilization metrics, and adoption data to measurable business outcomes.
• Strong facilitation, communication, analytical, and documentation skills.
• Ability to manage stakeholders and influence cross-functional teams without direct authority.

Value Realization Mindset

• Familiarity with Business Value Assessments, business cases, ROI frameworks, or value realization methodologies.
• Understanding of how organizations measure software adoption, utilization, and business outcomes.
• Ability to evaluate customer success against expected value and recommend corrective actions when gaps exist.

Success in this role is demonstrated through:

• Complete and effective sales-to-post-sales handoffs.
• Clearly defined and measurable customer success plans.
• Increased utilization and adoption of purchased TeamViewer ONE capabilities.
• Credible and actionable value realization recommendations.
• Reliable evidence demonstrating customer progress toward expected business outcomes.
• Consistent alignment between presales value expectations and post sales execution.
• Improved customer confidence in the value delivered by their TeamViewer ONE investment.

What we offer:

• Work location is Remote, USA.
• Competitive compensation including stock-based options
• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package including 100% employer-paid medical coverage

Up to 12 weeks of Parental Leave

Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings Open door policy and business casual dress code We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

The base salary range for this position is $125,000 - $150,000 USD annually. This range represents the base pay TeamViewer reasonably expects to offer for this role and may vary based on job-related factors such as skills, experience, qualifications, location, business needs, and internal equity. In addition to base pay, this role may be eligible for TeamViewer ’s company bonus and RSU program. TeamViewer offers eligible employees a competitive benefits package designed to support health, wellbeing, family, and financial security. Benefits may include medical, dental and vision coverage; HSA and FSA options; a 401(k) plan with employer match; life and AD&D insurance; short- and long-term disability coverage; an Employee Assistance Program; voluntary benefits; pet insurance; and employee discounts. Eligibility and offerings may vary by role, work schedule, location, and plan terms.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race. If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.

Originally posted on Himalayas