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Work Setup: Remote (must be a PH-based Filipino citizen)
Must-have Qualifications:
At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience)
Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.).
Experience in the Conversational AI space.
Must have project management and/or business consulting experience in the contact center industry.
Experience in managing large and strategic accounts.
Hands-on understanding of AI concepts: Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
Strong ability to explain technical concepts to both technical and non-technical stakeholders.
Proven track record supporting enterprise sales cycles and closing large deals.
Excellent communication, presentation, and stakeholder management skills.
Fluency in English (written and spoken)
Ability to travel across India/APAC for client engagements
Responsibilities:
Act as the technical lead in the sales cycle, partnering with Account Executives to drive enterprise opportunities.
Understand customer pain points in contact centers and map them to AI-powered solutions (conversational AI, Agentic AI, knowledge retrieval, etc.).
Deliver compelling technical presentations and demos showcasing GenAI, Agentic AI, RAG, and LLM-based solutions.
Translate business requirements into AI solution architectures, collaborating with product and engineering teams.
Respond to RFPs/RFIs with detailed technical responses and solution designs.
Advise clients on AI adoption strategies, integration with Contact Centre platforms (Genesys, Avaya,
Five9, Amazon Connect, etc.), and industry best practices.
Stay up to date on AI trends, competitor offerings, and the evolving landscape of agentic applications and enterprise AI adoption.
