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Roles & responsibilities
Delivering outsourcing & business services advisory client engagements as an extension of the onshore team. Work directly with the onshore engagement lead from onshore/offshore on\ client deliverables
Typical engagements are about advising the company's clients on one or more areas of the sourcing life cycle including but not limited to
Sourcing strategy
Business case support and evaluation activities
RFP preparation and sourcing process management
Service Provider capability assessments & selection
Contracting and negotiation support
Shared services health check
Transition Planning including KT approach, scheduling, governance and resourcing as well as support for transition execution
Process Improvement and transformation
Collect and analyse client data to develop key performance metrics (KPIs) and use the same to build an industry view ontrends, pricing models, performance, practices and approaches Work with onshore teams to help create propositions for their markets and thus help differentiate the firm in the market e.g., harvest IP/ insights from the existing knowledge Actively participate in practice development activities through:
Support for market insight research, surveys and reports Providing the business services team with a greater insight and understanding of KDNI propositions and capabilities Conducting benchmarking studies to determine performance trends in ITO/BO service and help the team to create repository of benchmarking data across service lines
Qualifications
Educational qualifications
Minimum qualification required: Graduate / Post-Graduate degree, MBA preferred
Work experience
Relevant years of work experience required: 4 to 9 years
Consulting firms including Big 4 in advisory roles
Experience in pre-sales / transition / operations roles Global Business Services (GBS) centers or Shared Services Centres (SSC) of large multinational companies in Contract Management / Vendor Management / Operations / Transition roles Mandatory skills Working on outsourcing projects for global clients in business process areas (Finance/Procurement/HR) with knowledge of at least one of the business processes
Transition related activities including planning, knowledge transfer approach, stakeholder management, risk management, scope management, tracking deliverables, team management and PMO for Shared Services or BPO engagements
