Contact Center Transformation Consulting Analyst – Amazon Connect | Manila
TASQ Staffing SolutionsUnited States only
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Job Details:You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.
Analyst / Consultant 2 – 9 years of experience Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs.
Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries.
Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.