Technical Support Specialist (L1/L2)

Let's Tango ! Where Innovation Meets Impact.

At Tango Analytics, we're all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningful and fun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango !

We are looking for a Technical Support Specialist to join our dynamic and growing Customer Support organization.

About the Role

We are seeking a Technical Support Specialist to be the front line for our enterprise customers on Tango 's IWMS/SaaS platform, the people who determine how customers experience Tango after the sale. In this combined L1/L2 role, you'll own the customer's issue from first contact through resolution: responding quickly to inbound requests, resolving the majority directly, and taking the more complex, technical problems as far as they need to go.