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We are seeking a highly motivated and customer-oriented Onboarding and Customer Support Specialist to join our team. This role is pivotal in ensuring the smooth transition of prospective applicants onto our platform, providing them with the necessary tools and information to thrive. Additionally, the specialist will handle general user inquiries and play a crucial role in problem resolution and maintaining positive relationships between our users and internal teams.
Key Responsibilities:
Conduct vetting, assessment, and interviews of prospective inbound applicants, ensuring they meet the platform's standards and criteria.
Facilitate the onboarding process for successful candidates, including profile setup, compliance document collection, and conducting onboarding calls.
Outreach to prospective applicants via phone, email and message to tell them more about the opportunities available from our company.
Respond to general user inquiries via email, chat, or phone, providing timely, accurate, and helpful information to ensure user satisfaction.
Perform various administrative tasks, such as updating logs and files with relevant user information, ensuring data accuracy and confidentiality.
Continuously seek ways to improve the onboarding process and customer support experience, contributing to the development of best practices and procedures.
Requirements:
High attention to detail with excellent organizational and time management skills.
Excellent communication and interpersonal skills, with the ability to interact and build relationships effectively with a diverse range of individuals. Confident phone manner is essential.
Proficiency in using digital tools and platforms for customer support, data management, and documentation.
A proactive and solution-oriented approach, with the ability to identify and resolve issues promptly.
Previous experience in a customer service or administrative role is preferred.
Interest in the hair, beauty and wellness space, experience in this field is a bonus.