Admin Support

Job Spec:

We are seeking a detail-oriented Admin/Support Specialist to join our team. This individual will play a vital role in managing the "after-sales" aspect, ensuring that post-sales processes are handled efficiently and effectively. By providing attention to detail, this role ensures a seamless administrative process and helps maintain strong, positive relationships with our clients.

Key Responsibilities:

Manage and process various administrative tasks related to:

Support & Admin:

Managing the Support inbox

Invoice queries – Core/Sales

Suspensions – Hire

• Damage & Loss Charges
• Service Reminders
• Credits
• Depot support for PMR/New Hire Contact
• Managing the Specialist inbox
• Invoice queries
• Suspensions

Admin – POCs/PODs

• Damage & Loss Charges
• PO queries

Managing Suspension inbox

• Suspension for holiday/goodwill
• Queries
• Liaison with Customer ref damage & Loss queries

Raise Off hires

• Investigate hire issues
• General Admin

Requirements

• Relevant industry experience not essential but beneficial
• Excellent communication skills, both verbal and written
• Excellent customer communication skills over email
• Ability to multitask and prioritize
• You are mature, upbeat and have a genuine interest in people.