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Sr Dir/Director, Strategy & Planning - Real World Late Phase/Real World Evidence Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
Own pre-award strategy and commercial leadership for assigned RWLP managed accounts, including RFP/RFI strategy, service model definition, functional scope, budget structures, and vendor strategy; lead bid defense meetings and capabilities presentations.
Lead the transition from pre-award to delivery by partnering with project delivery teams to ensure a clear handoff of strategy, assumptions, risks, scope, timelines, and budget expectations.
Serve as the strategic account leader post-award, maintaining strategic oversight of portfolio performance and governance while partnering with delivery leadership to ensure alignment with approved strategy and commercial intent.
Lead client-facing strategic conversations related to RWLP standards, evidence strategy, and evolving operational approaches; sustain senior-level sponsor relationships through routine governance and strategic planning discussions.
Provide ongoing strategic guidance during study conduct, acting as a consultant to project teams to support complex problem-solving, risk assessment, and development of integrated solution options across functions, vendors, and partners.
Maintain strategic awareness of account performance, including participation in BU or departmental reviews as needed, to proactively identify risks or opportunities, support issue resolution from a strategy perspective, and position accounts for growth.
Align and influence matrixed teams across functions and business units to support integrated commercial and account strategies; share insights, lessons learned, and best practices to inform future pursuits and portfolio expansion.
Set and reinforce strategic quality expectations for assigned accounts; maintain awareness of quality risks, CAPAs, and QIs to ensure issues are understood and appropriately escalated.
Maintain awareness of vendor and partner integration, including strategic risk considerations related to third-party services and cross-BU delivery models.
Support account growth and partnership expansion by identifying opportunities for extensions, hybrid clinical–RWLP approaches, repeat work, and preferred partnership models.
May have line management responsibilities.
Travel up to 25%.
QUALIFICATION REQUIREMENTS Education Bachelor’s degree in life sciences or related field OR a four-year degree combined with relevant RWLP and operational experience required Advanced or professional degree preferred (e.g., MS, MPH, PhD, MD, MBA) Experience
10–12 years of total relevant experience, which may include RWLP and/or full-service study or portfolio experience, with a minimum of 6–8 years of direct RWLP/RWE experience included within that total. RWLP/RWE experience may overlap with full-service or operational experience and is not required to be additive.
Experience in real world late phase research within a CRO and/or pharmaceutical environment
Strong experience with proposal development, budget development, and bid defense activities
Demonstrated experience supporting complex client portfolios, including vendor and partner engagement
Strong understanding of peri- and post-approval study strategy, design, and operational considerations across interventional, observational, and hybrid study types, with the ability to design and budget appropriate solutions
Experience presenting to senior-level stakeholders, delivering training or enablement, and communicating complex concepts to diverse audiences
Experience with hybrid, decentralized, or virtual study models preferred
Experience partnering with stakeholders to define and evolve operational processes and procedures as RWLP/RWE requirements and delivery models change
Experience evaluating and selecting vendors and partners that complement and enhance service offerings
Ability to identify process gaps and emerging needs for updated procedures; familiarity with leveraging emerging technologies and digital tools (e.g., generative AI) to drive efficiency and scalability
Demonstrated experience serving as a subject matter expert (SME) internally and externally, providing strategic guidance on RWLP/RWE approaches, evidence planning, and integrated solutions to sponsors and internal stakeholders.
Experience representing the organization externally through participation in industry conferences, panels, webinars, podcasts, or similar forums, including delivering presentations and contributing to thought leadership discussions related to RWLP/RWE.
Knowledge & Skills
Strong understanding of the end-to-end product lifecycle and the role of real-world evidence across peri- and post-approval phases
Solid knowledge of RWLP operational and regulatory requirements
Proven business, financial, and contractual acumen, including experience supporting or leading contract negotiations
Demonstrated ability to drive strategic operational decisions in multi-stakeholder, matrixed environments
Experience working across interventional, observational, and hybrid study designs; RWE strategy experience a plus
Strong people leadership skills in global, diverse, matrixed organizations, including line management experience
Excellent interpersonal, communication, and stakeholder management skills
Ability to manage multiple priorities and deliver high-quality work in a fast-paced, evolving environment
Proficiency with virtual collaboration tools and Microsoft Office Suite (Word, Excel, PowerPoint)
Excellent written and spoken English
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.