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Implementation Manager - LAC

SymplicityUnited States only

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Symplicity is a global higher education technology company working with more than 1,200 universities in over 40 countries. Our platform helps institutions connect students with career opportunities, run campus services more efficiently and improve student success. Now part of Volaris Group, a division of Constellation Software, Symplicity is in a new phase of international growth, product innovation and market expansion.

We are looking for a client-focused, highly motivated Implementation Manager to continue the onboarding process in the region.

About the Role

As Implementation Manager, LAC, you will own client onboarding from kickoff to go-live and adoption, acting as the main point of contact for universities and higher education institutions throughout the process. You will be both a solution expert and a trusted advisor, building strong relationships with clients and acting as their advocate within Symplicity .

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Implementation Manager - LAC at Symplicity · web2ua

Own client onboarding end to end, including project plan, system configuration, data/integration coordination and training
Become a subject matter expert in Symplicity solutions and the way LAC institutions use them
Run client workshops (in Spanish, English or Portuguese as needed) that map Symplicity solutions to client business requirements
Manage several client projects at the same time, ensuring deliverables and timelines are met with clear communication at every stage
Make sure configuration, content and training materials reflect local language, regulations and higher education practices
Build trusted advisor relationships with clients, ensuring they get maximum value and ROI from Symplicity solutions
Assess client risk and work across the Symplicity team to put solutions in place that ensure high client satisfaction
Identify upsell and cross-sell opportunities within the client base and work with regional Account Executives and Client Success Managers to advance them
Develop and share client success stories (including Spanish and Portuguese case studies) in partnership with the Symplicity marketing team
Encourage client feedback and participation through webinars, regional events and feedback sessions
Support the operations team on client issues, invoices and new sales quotes
Act as the client advocate with internal Symplicity teams across regions and time zones, including Client Support, Technical Specialists, Engineering, Marketing and Sales
Opportunity abounds at Symplicity , as such, other duties may be assigned
Minimum Qualification
Bachelor’s degree
3+ years of experience in implementation, onboarding, project management or client success, ideally with a SaaS product
Knowledge of how Higher Education operates in Latin America (e.g. university structures, career services, internships, graduate employability and the student journey)
Professional fluency in Spanish and English, verbal and written
Able to run implementation/onboarding projects with multiple clients at the same time
Strong attention to detail and problem-solving skills
Confident coaching client teams on product functionality and leading workshops and training sessions
Personal initiative, self-motivated and comfortable working remotely
Team player, cooperative and flexible, with ethical business standards
Outgoing, high energy and friendly, with a strong interest in the Higher Education space
Must have
Knowledge of how Higher Education operates in Latin America (e.g. university structures, career services, internships and graduate employability & student journey experience)
Experience working in the Higher Education/EdTech sector in LAC (preferred)
Professional fluency in Spanish and English
Able to run implementation/ On-boarding projects with multiple clients at the same time
Attention to details and able to coach client teams on product functionality
Based within the LAC region, with working hours that overlap US Eastern Time
Nice to have
Portuguese
Experience with career services, student engagement or CRM platforms and system integrations
Project management certification (e.g. PMP, PRINCE2)

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About the Role

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About the Role

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