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Symetra is seeking an AVP, Independent Channel Operations and Strategic Solutions to join our team!
About the role
In this role, you will be responsible for shaping and improving the end-to-end experience for Symetra 's Independent Broker Dealer (IBD) channel. You will partner across Distribution, Operations, Product, Technology, Compliance, and other functions to identify opportunities, solve business challenges, and drive strategic initiatives that improve advisor experience, operational effectiveness, and business results. You will combine strategy, operations, and cross-functional leadership to ensure channel priorities are clearly defined, effectively executed, and aligned with organizational goals.
What you will do
Strategy & Business Leadership
Lead the strategy and evolution of the Independent Broker Dealer channel experience.
Partner with senior leaders to identify priorities, improve operational performance, and enhance ease of doing business.
Use customer, advisor, operational, and business insights to identify opportunities and recommend solutions.
Influence strategic roadmaps and ensure channel needs are represented in business and technology initiatives.
Provide thought leadership and drive execution of high-impact, cross-functional programs.
Cross-Functional Partnership
Collaborate with internal partners to prioritize initiatives and improve outcomes.
Balance customer experience, operational efficiency, risk management, and business objectives when making recommendations.
Lead stakeholder discussions, facilitate alignment, and drive accountability for results.
Monitor progress and communicate priorities, risks, and opportunities to
People Leadership
Lead, coach, and develop high-performing leaders and teams.
Foster an inclusive, collaborative, and results-oriented culture.
Support talent development, succession planning, and workforce planning.
Encourage innovation, continuous learning, and process improvement.
Operational Excellence
Drive initiatives that improve service, efficiency, scalability, and advisor satisfaction.
Ensure operational processes align with business objectives, risk standards, and regulatory requirements.
Support audit, compliance, and governance activities as needed.
Manage budgets and resources to support strategic priorities and organizational goals.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra :
“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” - Stephanie F., VP Customer Service & Operations
“I truly believe there’s something for everyone at Symetra . No matter what your passion is, if you enjoy being part of something bigger than yourself and want to make a meaningful difference, this is the place for you. We’re more than just an insurance company—we’re a community with purpose.” - Joanne S., AVP Compliance
What we offer you
Benefits and Perks
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview
Compensation
Salary Range: $141,600-$236,000 plus eligibility for annual bonus program and long-term incentive plan
Who You Are
15+ years of experience in financial services, insurance, wealth management, distribution operations, customer experience, product operations, or related fields.
Experience leading complex, cross-functional initiatives and influencing executive-level stakeholders.
Strong understanding of Independent Broker Dealer distribution or similar advisor-focused distribution models.
Demonstrated success improving customer, advisor, or operational experiences through strategic initiatives.
Skilled at using data, customer feedback, and business insights to prioritize work and drive decisions.
Proven ability to translate strategy into measurable outcomes.
Strong communication, relationship-building, and leadership skills.
Bachelor’s degree preferred. High school diploma required.
Ability to travel as needed.
Travel
Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra ’s corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.
Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra ’s HR department will work to provide appropriate solutions in alignment with individual needs and company policies.
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees’ internet connection:
Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you’ll be asked totest your internet speedand confirm that your internet connection meets or exceeds Symetra ’s standard as outlined above.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered
We empower inclusion
At Symetra , we aspire to be the most inclusive insurance company in the country. We’re building a place where every employee feels valued, respected, and has opportunities to contribute.
Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
