Our client is a leading SDR-as-a-Service provider with a focus on the DACH market. We support innovative software companies in their systematic market penetration – from target group analysis to qualified pipeline generation. Our strength lies in the combination of precise data strategy, structured sales processes and high-performance SDR teams.
To strengthen our management team, we are looking for a hands-on personality who combines operational excellence with sales understanding as soon as possible.
Your Role
As Manager Operations & Sales Excellence (m/f/d), you are the operational right-hand man of the Head of Operations. You will take responsibility at the interface between project onboarding, data quality and sales performance – ensuring that new customer projects get off to a smooth start, SDR teams work with clean, targeted data sets and internal processes are continuously improved.
The position has a direct influence on the ability to deliver and scalability of our core service.
Job Requirements
Your tasks
Project Onboarding & Campaign Setup
Independent coordination and implementation of the structured onboarding process for new customer projects
Creation and maintenance of project documents: ICP definitions, campaign briefings, sequence structures and SDR playbooks
Close coordination with the Head of Operations and the respective SDR team leads for a seamless handover to ongoing operations
Development and continuous improvement of standardized onboarding templates and checklists
Dataset Creation & Data Quality
Development and quality assurance of target group-specific lead databases based on defined ICPs (tools: e.g. Cognism, Dealfront, Pipedrive) Research, structuring and maintenance of contact data – including enrichment, deduplication and segmentation Ensuring GDPR compliance in data collection and processing Development and documentation of data processes for recurring campaign formats
Sales Excellence & Performance Support
Support in defining and monitoring KPIs at campaign and SDR level
Analysis of sales data to identify optimization potentials in sequences, targeting and conversion steps
Collaboration in the further development of sales processes, training documents and quality standards
Preparation of reports and decision templates for senior leadership
Team Coordination & Stakeholder Management
Coordination between SDR teams, team leads and external clients during ongoing project operations
First escalation contact person at the operational level – with clear forwarding to the Head of Operations for strategic topics
Support for internal projects in the area of HR operations, tool rollouts and process documentation
Your profile
Several years of professional experience in an operational role in B2B sales, SDR environment or SaaS services
Strong understanding of structured data processes and lead research; Experience with CRM and sales intelligence tools is an advantage
High level of personal responsibility and structured way of working – you organize yourself without having to rely on permanent support
Analytical mindset: You recognize patterns in data and derive concrete measures from them
Strong communication skills in German (business fluent) and English; more languages welcome
Willingness to grow in a rapidly scaling environment and actively shape processes
What to expect
A key role with a direct impact on the operational performance of a growing SDR-as-a-Service company
Close exchange with the management level and real opportunities for participation
Modern, results-oriented corporate culture with flat hierarchies
Structured onboarding and clear development paths
Competitive compensation package according to experience and contribution
How to Apply
Please apply directly via this job board or email your CV to
Important Information
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.
Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.
Surgo (Pty) Ltd does not charge any application fees.
Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact:
