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Employment Type : Full-Time
Work Setup : Remote/WAH
Start Date: November 2, 2026
Equipment Provision: BYOD (Bring-Your-Own-Device)
The Customer Onboarding & Training Coordinator is responsible for coordinating onboarding and training activities for new customers, ensuring a smooth transition and effective adoption of products or services. This role schedules and delivers training sessions, tracks onboarding progress, and serves as a point of contact for onboarding-related questions.
What does a day in the life of a Customer Onboarding & Training Coordinator look like?
Coordinate and schedule onboarding and training sessions for new customers
Deliver product or service training to customers through live sessions, webinars, or self-service materials
Track onboarding milestones and follow up on outstanding action items
Serve as a point of contact for customer questions during the onboarding process
Maintain and update onboarding and training materials and documentation
Partner with internal teams to resolve onboarding issues or delays
Gather customer feedback to support continuous improvement of onboarding and training programs
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of customer onboarding, training methods, and industry standards and best practices through training and learning initiatives
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications of a Customer Onboarding & Training Coordinator?
Minimum of one (1) year of experience in customer onboarding, training, or a related client-facing role
Strong presentation and facilitation skills, with the ability to deliver engaging training sessions
Strong organizational skills, with the ability to manage multiple onboarding cases simultaneously
Strong written and verbal communication skills
Proficiency with training, LMS, or customer onboarding tools
Strong customer service orientation, with the ability to support customers through the onboarding process
Demonstrated ability to work independently with minimal supervision
Strong attention to detail, with the ability to track onboarding progress accurately
Experience developing or updating training materials, a plus
Preferred Qualification
Outbound Sales / Cold Calling Experience: Highly beneficial as the daily tasks closely mirror this workflow (especially for ITQC).
Technical Support / Troubleshooting: Must have basic troubleshooting knowledge to resolve customer issues.
Tool Proficiency: Prior hands-on experience with Salesforce and Zendesk.
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
