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Work Setup:Remote - Philippines
Employment Type:Full time employment
Equipment Details:Bring Your Own Device (BYOD)
TheAI Data QA & Training Specialistis responsible for supporting AI model training activities by reviewing, evaluating and documenting interactions in a timely and professional manner.
What does a day in the life as an AI Data QA & Training Specialist look like?
Evaluate, review, and label content or system responses for quality, accuracy, relevance, and adherence to guidelines, as required
Assist with tasks such as content evaluation, response rewriting, summarization, classification, or prompt review as part of AI training initiatives
Identify and flag hallucinations, factual inaccuracies, and safety/compliance violations
Perform relevance, ranking, and retrieval quality assessments
Score outputs against established standards and provide systematic feedback
Support feedback loops between operations and engineering teams
Respond promptly and professionally to inquiries via phone, email, or chat as needed
Provide accurate information about products and services
Follow-up and resolve issues in a timely and efficient manner
Properly and accurately document AI-related evaluations or annotations in the organization’s CRM or designated tools
Adhere to company policies and procedures
Meet or exceed performance targets for related KPIs
Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
Collaborate with other departments as needed
Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Perform other duties as assigned
What are the required qualifications of an AI Data QA & Training Specialist?
Previous customer service experience, data annotation or AI training/evaluation skills or equivalent
Good communication skills, both verbal and written
Proficient in using computers and various software applications
Knowledge and experience with a CRM preferred
Ninja Perks and Benefits
Full-time employees
Competitive compensation
Adherence to government-mandated benefits
Retirement Savings Program with Company Matching
Life Insurance
HMO on day 1
Paid time off, birthday leave
Bonus and incentive plans
Opportunities for skills training and personal and professional development
Employee Referral Program
Beautiful office space (for onsite employees) Free lunch provided daily (for onsite employees) Experienceinfinite funso you can haveinfinite growth. DiscoverA Better Way to Grow! Are you ready?
If you are interested, you can access your instant interview here:
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
